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Member review of Bell Sympatico


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read 996 reviews (392 positive) (399 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($25 to $83)

Speed test results 3 year trend
Review by Zyzomys See Profile
Posted: 184 days ago
member for 1.4 years, 187 visits, last login: a few hours ago


Cantley,QC
$46 per month (12 month contract)
about 5 days
Bell Canada
"The Bell Direct Forum fixes problems quickly"
"Too slow a speed for considering what Bell advertises. Pay for 7.1 Mbps and only get 5.0 Mbps. Of course no discount."
"Bewteen UBB and the tiny 60 GB cap, Bye bye Bell Canada"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    My Other Reviews·TekSavvy Solutions..
    The Bell Direct forum is an excellent way to solve problems quickly and efficiently.

    Bell advertises 7.1 Mbps down and 1 Mbps up. I can only get 5.0 Mbps down (on a good day), and 640 kbps up. Does not mean I get to pay less.

    The 60 GB cap is too small and I am constantly having to watch my bandwidth.

    I gave Bell my 30-day notice saying I was leaving at the end of my contract, and going with TekSavvy. Immediately my speed dropped to 4.0 Mbps down, and 640 kbps up. I was able to get this fixed using the Bell Sympatico Direct forum - in fact Bell Sylvain fixed the problem in less than 1-hour.

    Bottom line, if Bell cannot provide me with a faster speed, I will go with TekSavvy for an enormous savings plus get much more bandwidth.

    Followup comments:
    view ALL 3 comments

    spotted

    @videotron.ca

    for what its worth

    You said:
    "I gave Bell my 30-day notice saying I was leaving at the end of my contract, and going with TekSavvy. Immediately my speed dropped to 4.0 Mbps down, and 640 kbps up."

    What I find very interesting in what you wrote is that you are not the only one who stated this.

    I have many many posts of Bell doing this (dropping their PAID FOR speed) when people give notice to leave.

    You are not the first to state this little non-trivial fact.

    You rated them to high IMO. Even in leaving them the value and quality you received was sub-normal and sub-par (and this was only on leaving).
    permalink · 2009-05-09 13:01:30 · Print · Reply to this
    Zyzomys

    join:2008-05-23
    Cantley, QC
    ·TekSavvy Solutions..
    ·Bell Sympatico

    Re: for what its worth

    To be honest, in the year I was with Bell my Internet connection was never an issue. It was always the same speed, and always worked. Any issues I had (twice in 1-year) were fixed easily using the Bell Direct forum. The technicians involved with the Bell Direct Forum are amazing.

    My issues are limited to the 60 GB Cap, and the price. And those were enough to get me to leave.
    permalink · 2009-05-11 10:50:24 · Reply to this

    travisc

    join:2001-11-09
    Port Perry, ON

    Re: for what its worth

    I think it's unreasonable to rate the tech support based on the direct forum. Really, it should be more of a reflection of what the overall picture is, and it's not pretty.
    permalink · 2009-05-15 16:50:54 · Reply to this
    Forums » comments on review of Bell Sympatico

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