Review by happysavvy 
Posted: 96 days ago
member for 97 days, 1 visits, last login: 92 days ago
 Waterloo,ON
 $52 per month (month by month)
 "fairly reliable connection and speeds"
 "incompotent, untrustworthy company tries to rob you at every turn"
 "ditch Bell immediately and switch to Teksavvy"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been a loyal customer of Bell Sympatico for 3 years. I finally made the switch to Teksavvy and I'm never looking back.
Everyone knows how bad a company Bell is. Let me add my story to the pile.
The connection reliability and speeds are good, and the installation was fairly painless (probably because that's what makes them all their money). However, Bell is a totally incompetent and untrustworthy mammoth bureaucracy.
Bell's tech support is infamous. Everyone knows about the call centres in India, where "technicians" are trained only to read standard responses to you over the phone. Getting something done about a breach in service takes days and often requires the customer to spend hours on the phone.
Bell likes to slip in new charges and fee increases every now and then. Naturally, they don't inform the customer of these increases. If you don't keep a close watch on your bill each month then you'll end up paying through the nose. On several occasions, I called Bell and yelled at them for adding fees without notice. Sometimes they gave me a temporary discount, sometimes they didn't.
Finally, I made the decision to switch to Teksavvy. (I've been with Teksavvy for only a few days now, but so far they stand head-and-shoulders above Bell.) Naturally, Bell offered to meet Teksavvy's competitive prices once I informed them of my cancellation. But I do not patronize firms that give me a good price only when I yell at them or threaten to leave. If Bell can't be honest enough to give me the correct price up front without haggling then they do not deserve my business.
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