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Review by Terrific See Profile

  • Location: Cobourg, ON, Canada
  • Cost: $40 per month
  • Caps of 25 gigabytes/month
  • Telco party Bell Canada
Steady Infrastructure and Reliable Service
Customer Service Answered off -Continent
Over Priced for Basic Service, but heavily advertised.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Ordered the Basic DSL service of 2Mbps/ Only was ever able to get Download speeds of 64 Kilo-Bytes Per Second, until I called Customer Service. It should have been installed at the higher rate when I subscribed.
Customer Service is always Not in Ontario or Quebec. Usually in India or Philippines.
Initailly ordered Wireless Option but was only delivered Wire-Only Modem.

>>Update 2014-06, as a test ordered the Basic Cable Service from Start Communications. Added Unlimited Cap for $10 more.
Basic Service for 6M ul/1M dl and 100GB Cap is 29.95, Modem Rental 5.00 (option to buy), total (icl tax) $50.79 per month.
Latency is 1/2 what Bhell is deliving. 50 ms vs ~100ms to CA, IA, and NY. Rock solid connection and does not drop ping(s) via quality test.

Same test ,similar time frame on Bell ~100-150 ms Latency, dropped packets from CA.(will post link here later).

member for 15.7 years, 82 visits, last login: 6.5 years ago
updated 9.6 years ago


Do it
@mc.videotron.ca

Do it

Anon

Email them or Rot.

If you have had problems getting what you paid for, then I suggest you Email the president of residential services and tell him the problem. They will get someone on it.

If you don't do this, you will likely rot before anything is done.

His Email: kevin.crull@bell.ca

When you get a phone call back, include in your conversation how you paid and never received what you bought. They will compensate you.