Review by VHS 
Posted: 15 days ago
member for 1 year, 139 visits, last login: a few hours ago
 Scarborough,ON
 $34 per month (12 month contract)
 about 7 days
 Bell Canada
 "Reliable speed, Bell direct forum"
 "Constant lies from the company and price hikes"
 "Avoid any services from Bell if you can"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I signed up for Sympatico back in 2004. I had previous experience with them before and was very happy with the services they provided. The speed is reliable and I love the fact I can get my problems fixed quickly with the Bell Direct forums here. Those 2 things along with the price kept me with Bell for the past 5 yrs. I call back every yr to renegotiate a contract and I paid $34.95/mth (includes modem rental) for a 7mb connection. Earlier this yr, they decided to raise the price of the modem rental $2. My contract was about to expire and I had to renegotiate so it wasn't a big deal. The lady over the phone promised 34.95/mth including everything. Turns out my next bill was 36.95/mth. $2/mth is not much more but it really angers me that the CSR had to lie to me like that. I called over the phone to get this corrected and the CSR in Philippines are of no help at all. Bell Direct solved the issue in the end. This is not the first time I have been lied to by this company. I have had Bell Philippines tell me they can offer me a TV package for $50 which includes ALL channels (HD & SD) with 3 PVRs. I knew this was a lie so I contacted Kevin Crull about this and his assistant confirmed there was no such deal. I have also been lied to by Bell and signed a home phone contract for 2 yrs which does not lock in the price. Who wants to sign a contract when you cant lock in the price??? I contacted Kevin Crull again and his assistant said theres nothing they can do. Apparently, you lock into the "options" and not the "price" of the plan, how pathetic. I have since canceled my Bell Internet service and will be dropping the Bell home phone as well when my contract expires. I have had enough of Bell's constant LIES. I do not recommend getting any services from this company, no matter how cheap it is.
Followup comments: | Forums » comments on review of Bell Sympatico |
|
Bell Sympatico
(30)
(55)
(118)
(74)
(28)
·
agree agree agree
