Review by dwane  - Location: Pembroke,ON
- Cost: $60 per month
 Bell Canada
Good "Was a decent broadband product for 2 years until the last 4 months."
Bad "UBB, Throttling and criminally low caps. Terrible tech support and unreliable speeds."
Overall "Avoid Bell and God help us all here in Canada."
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(ratings match consensus)
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I purchased performance internet in Pembroke ON back in 2008.
2 Wire 2701HG-G wifi router. It works well and the wifi is decent for a G router.
5MB down (6 on a good day)/600k up. For the first 2 years it was reliable and fast, albiet throttling was a nuisance.
The order process went fine, Bell practically salivates at the prospect of getting their hands on your wallet.
Hardware delivery was prompt and everything was accounted for.
I enjoy tinkering with networks and computers so installation was simple.
But UBB, Throttling and criminally low caps pretty much says it all.
The caps were changed in 2009- from 40GB/month to 25. Obscene. I use average 60 per month, not even really a power user. Had to get "bandwidth insurance". What BS.
Then, last fall it went in the toilet. Up to 1000 ms pings and terrible latency. Xbox live and pc gaming unuseable. Bell said they were working on it, I made a point to be a total PITA and keep calling whenever I got ticked off enough.
Though their service was crap the bills always came on time, go figure.
Seems Bell has oversold their dsl regarding reliability and speed.
I'm thinking to migrating to Tekksavvy regardless because I hate dealing with Bell. I sit there and fight with myself wether I want to be subjected to their tech idiocy before I call.
I'm also cancelling my expressvu and going TV-less. (To watch what I want when I want relatively commercial free.) Less money to Bell equals win for me.
Bell can fight gravity all they want and try to punish canadian internet users, but the writing is on the wall. It's conflict of interest and unethical for your ISP to also be in control of your cable TV service and even own TV stations.
I just wish I could get rid of my Bell home phone but the nature of my job and home life requires the land line.
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UPDATE OCT 18 2011 - After deliberation and procrastination I pulled the trigger and cancelled Bell for Cogeco. The rep on the phone gave me some lame scripted BS why I should stay with Bell, tossing out meager discounts and empty promises for faster service soon to come. My reply - why should I listen to any more of Bell's promises when I have the speed I want today already with Cogeco? So as of October 3 I have been BELL FREE! HALLELUJAH!
member for 10 years, 588 visits, last login: a few hours ago
updated 1.9 years ago
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