Review by XR999
Good "The Speed is Consistent"
- Location: Peterborough,ON
- Cost: $50 per month
- Bell Canada
Bad "Absolutely incompetent support, low caps, deceptive techniques, etc."
Overall "Run to anyone else, Bell should be avoided at all costs"
|Pre Sales information:|
Value for money:
(ratings match consensus)
We've been customers of Bell Canada for years, first off with dial-up and then the upgrade to DSL (boy was that amazing like 8 years ago). Over the years the service has barely changed, we get the 5mbps we pay for, it's reliable, incredibly as reliable or better than the Rogers connection I had at the time of the original review.
That being said, the service still sucks out loud, the price has gone up numerous times over the years, the speed sucks compared to the alternatives available in the area (ex. Cogeco, TekSavvy or Start) and then you come to Bell itself.
Never in my history of dealing with any company have I met one that has so many stupid, incompetent or incomprehensible support agents or such bad business practices. Just trying to get a modem replaced is more painful than having teeth pulled and should you have a billing error, the pain is near the same or worse.
The only reason why we've stayed is quite honestly the service/speed is reliable and unfortunately which ISP is in the house is beyond my control, that's up to someone else which refuses to switch to someone else because they think things will be worse (when in reality you can't get any worse than Bell).
Bottom line, almost any other provider is a better choice than Bell and their pathetic excuse of support/sales they call a company.
UPDATE: October 18th, 2011:
Well besides replacing the rented Bell modem with a TP-Link TD-8616, nothing has changed since a call to Bell resulted in the cap being raised and the price being lowered significantly which was enough to keep the person in control satisfied, unfortunately not the result I was going for. Granted the service has been reliable and there's been no billing errors to my knowledge since they upgraded the cap, but I still maintain Bell should be avoided at all costs for Internet service if better alternatives are available.
UPDATE: September 5, 2013:
Bell's service is still reliable although it's as slow as ever as Fibe level service still remains unavailable at this location. Sadly I've still yet to get the person in charge to consider switching even though a TekSavvy or Start Cable connection would be significantly faster, cost less and carry a higher bandwidth cap. This is why I maintain if you can't get Fibe level service and cable is available, do NOT go with Bell for Internet service.
member for 3.8 years, 260 visits, last login: 29 days ago
updated 191 days ago