Review by toro
Good "Great speeds, installation was great"
- Location: North York,ON
- Cost: $57 per month
- Install: about 3 days
- Bell Canada
Bad "Cost is a bit high"
|Pre Sales information:|
Value for money:
(ratings well above consensus)
I'm on Bell Fibe 25/10 and I've only had the service for about 2 weeks. I ordered it using a Dell Grab and Go voucher which gives the first 3 months of service and free installation.
I asked for an evening appointment (after 5 pm) and there was no problem. The tech who came to do the install was great, very professional (unlike other Bell techs I dealt with in the past), he called in advance to let me know he was on the way and came on time. He had 2 hours allocated for it but finished everything in about an hour (he had to change the demarc box because I had an old rusty one).
The service is good so far and I am happy. I am not a heavy downloader, so I think the bandwidth allowance will be fine. I just wanted a higher upload speed than what's available on the ADSL tiers and cable. The only other option was Teksavvy (which has been my ISP for several years before switching) but because of the dry loop fee and mandatory modem rental fee imposed on the Fibe package, it would have costed me about $20 more per month.
Update, 3 months after the installation:
My 3 months of free service are up and I made some changes to my account, namely switched to a plan a bit cheaper, the 15/10 (same great upload speed which is the most important for me at this time).
Unfortunately I can't say the change went through without any problems but all were fixed in the end.
The first problem was a technical one, they set me up with a profile with 8 Mbps upload so since my line could do better before the change, I called and asked to be tweaked. Initially I was told that's the best the line could do, then when I pushed a little bit they escalated it to the second level who said I would receive a call within 24-48 hours. The tech called me about 7-8 hours later and was totally unprepared, he said initially I was on the Fibe 6 package, I told him "that's not true", he said "call our customer service". Then a few minutes later he called again, said I'm on Fibe 15 and he will change my upload speed to 1 Mbps, because there's no such thing as 10 Mbps. I told him to stop, don't make any change and double check, he went and did it anyways and changed my profile from a VDSL to an ADSL one.
I opened another ticket and about 14 hours later my speed was fixed and works great.
The second issue was with billing, they tried to charge me starting 3 months from the day the service was ordered rather than the day it was installed. I opened another ticket (over their chat) and this got fixed as well.
member for 8.1 years, 2889 visits, last login: a few hours ago
updated 360 days ago