Review by HackneyB
Good "Reliable service for the last 10 years"
- Location: Canada
- Cost: $110 per month
- Bell Canada
Bad "avg. 5-10 phone calls to get any service changes right. Pricing not competitive."
Overall "Stable service but constant struggle to keep price low and changes done right."
|Pre Sales information:|
Value for money:
(ratings above consensus)
Customer since late 90s. Never had stability problems with the service. $110 monthly cost includes two services - Internet and phone.
Pricing not competitive if you're in for the long haul - one deal lasting 12 months does not really count when you revert to fairly high pricing model after that. No such thing as being rewarded for loyalty. I'd have to call every year to reluctantly get offered $5 off for a year.
Customer service and tech support was always polite but impossibly ineffective. Any changes equal days or weeks of follow up calls. Waiting for the billing to reflect changes. Waiting for unforseen scheduling for service changes. Getting told that the team you just spent 40 minutes waiting for, does not do what you need done. In total, every query or service change may translate into several phone calls and add up to hours spent on the phone.
Recent highlight - when unable to confirm some information or task, some Bell reps actually say they will call back and follow up on the promise which is a welcome contrast to most customer service organizations.
member for 1.7 years, 1 visits, last login: 1.6 years ago
updated 1.7 years ago