dslreports logo

Review by sunday8pm See Profile

  • Location: undisclosed location
  • Cost: $114 per month
  • Install: about 10 days
super fast, low ping, no contract, fixing issues costs 0$, cheaper monthly bill than indies
low cap, install/repairs coordination is a nightmare, the sagemcom router is crap
if you can put up with the low cap and get a good discount (student promo for example), go for it
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Soooo, an update (27-3-2014):
I moved to an area where I could get Bell's FTTH 50/50 offer for about 57$/month with a 250 Gb cap.

I received several of these 0.00$ paper bills in the mail. The fee for paper bills is 2$. I was charged several times 2$ to receive a 0$ bill I never asked for. I wasted some time over the phone but got them all reversed eventually.

Now, Bell offered me unlimited for 10$ instead of the regular 30$ back in October even though I only had 1 service. But they changed their mind this month and it's back to 30$. I called and was told that I am "lucky they only charge me from today and not for all the previous months since I have the option". Wait, what? You change the terms we agreed upon and I should be thankful? Nope, I will cancel my service, nove to cable and file a formal complaint. I'm tired of being bullied by Bell.

------
Original review:
So, yes, it's Bell. I disapprove the way they are trying to kill competition and making indie's business hell.

But I was too broke to go with an indie. Bell offered a student promo, 50$ for 25/10 and 250Gb, free install, free router (no rental) and no contract. Hard to say no.

Install coordination was a nightmare (1 tech never came, the other one called in the morning and arrived late afternoon). We had to get a repair within the first week because there was cross-talk from a dodgy install from the first tech, this was also a coordination joke with 1 tech never dispatched, another missed appointment (tech didn't come and didn't call) and finally someone came to fix it.

I put the sagemcom in bridge mode with my own router because the SC is anything but a router.

After that, I have no complaints. It was fast, near 100% uptime and I never had any billing errors.

member for 13.8 years, 773 visits, last login: 4.9 years ago
updated 9.9 years ago