Review by Bye internet
- Location: canada
- Cost Contract price not specified.
Bad "Unreliable service, well below advertised speeds. High costs, with unexpected additional charges. TERRIBLE Customer Support."
Overall "It was a nightmare which continued for years."
|Pre Sales information:|
Value for money:
(ratings below consensus)
Because I taught piano at home, many years ago Bell told me I must have Business Phone and Internet, which costs a lot! They failed to advice me later, but still many years ago, that the rules had changed, and I'd be OK with just a residential line.
The hardest part was Customer Service. I spoke to operators in India, whom I had difficulty understanding, and who screamed at me, blaming me for the problems I had encountered with Bell's services, and refusing to give me their employee ID. It seems they want to get you to lose your cool; they can then try to say that it's all your fault! Several hung up on me. The worst part was being put on "hold" for 90 minutes, then having your call redirected to yet another department for another 90 minute wait, and after several departments, finally being told "it's your fault", or "Everything is OK, whatever your complaints are", or "We always value feedback from our customers. Please wait while I switch you to somebody else." Despite the nature of any attempted communications, even when I phoned to cancel all services, the conversation ended with, "Thank you for choosing Bell!" (Duh? I thought I just unchose Bell!)
The hardest part was changing my location, within Ontario. It resulted in more than 2 weeks with neither internet nor phone, even though all details of the relocation had been provided months before.
When I tried to discontinue my internet service with Bell, while keeping my web-hosting, then "accidentally" did just the opposite! I have no idea of the cost of their mistake, in lost business for me, during the most active week of new business activities in the year.
Once I was away from Bell, they pestered me with phone calls, about the new internet package and phone line I had ordered, but needed to be confirmed by phone. NO...I WOULD NEVER REQUEST AS MUCH AS A BUSY SIGNAL FROM THEM!
Their web-hosting? I never managed the uploads I tried to make to my website, because their upload speed just couldn't handle it. In addition, the email addresses provided with the web-hosting were full of spam, viruses, worms, trojans, rootkits, etc. Apparently they still lack any effective filtering system.
They SOLD me a special phone number, pretty close to what I would have considered perfect for my purposes! But 4 out of 5 calls are to parties who previous owned the number. Everyone is now trying to order pizza or furnace parts. If it's not business, it's for Mr. Hokenon, who once had this number. The most obnoxious are the calls I receive 2 to 5 times daily from telemarketers. I love the phone number, but if my next phone company can't help me to weed out the unwanted calls, I'd rather go with any phone number.
In my years of complaints, Bell never once checked the lines into my home.
They promised me "compensation" for the unending problems they had caused, but I haven't received one red cent.
I've NEVER been happier to say goodbye to a company!
member for 1.8 years, 0 visits, last login: 54 days ago
updated 54 days ago