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Review by TannerRyan See Profile

  • Location: Hamilton, ON, Canada
  • Cost: $102 per month
  • Telco party Bell Canada
We get the advertised internet speed
Always Technical and Billing Issues
If you watch your bills and are techy, you will be fine. If not, you will be frustrated
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

We have had Bell Internet for the last 8 years and the service has been getting worse. We used to have the white 2wire Bell modem on the 6mbps down / 1mbps up plan and it was very stable and reliable. The phone has always worked. After going over the internet cap, we decided to upgrade to the 15mbps down / 10mbps up plan. For this, we received the black Sagemcom F@ST 2864 which the wireless on it is terrible. After 1 year with it, we had a technical issue (sync-no-surf) which led to a billing issue. They fixed the billing issue and gave us a discount (it was only for one year but Bell never told us). The sync-no-surf issue was fixed after 12 calls to Bell and 7 technicians to the house. In February of 2014, we had a skyrocketed bill so we called Bell and the discount was only 12 months. After being on the phone for three hours, we bumped the price down from 153 to 102 per month, upgraded the speed to 25/10, cap from 140gb to 350 and lots of home phone features. Lately the wireless was getting finicky, so yesterday I purchased the ASUS RT-N66U and so far, there is no issues and the performance has been better then ever.

If you are going with Bell, there will be billing issues and you will most likely have speed, disconnection or sync-no-surf issues with the internet. The tech support is terrible and often requires more than 3 calls to get tech issues fixed and 1 call to get billing issues fixed. If you do not have Bell and plan on getting Bell, just be ready for frustration on the phone. After two years of having issues and 13 calls to Bell, there hasn't been any issues lately (other than the wireless on the Sagemcom slowly failing). If you do get Bell, I highly recommended you to put your Sagemcom into bridge mode, buy your own router, and have it connect through PPPoE.

THE CONNECTION WILL ONLY BE STABLE IF YOU HAVE YOUR OWN ROUTER

UPDATE: We have completely left Bell due to constant disconnections and billing errors

member for 10.1 years, 67 visits, last login: 6 years ago
updated 9.5 years ago