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Review by Max22258 See Profile

  • Location: Vankleek Hill, ON, Canada
  • Cost: $68 per month
  • Install: about 4 days
  • Telco party Bell Canada
Ask for tech support and a person from billing was telling how it was impossible to connect another modem.
I will change provider very soon

I recently change from 2 wire to fibe 15/10 as it was cheaper. However with fibe you have to pay $99 for the modem, so i told them to cancel my account and they gave me the modem for free. This was nice but my network did not work as I wanted. Complained about the download stuck at 10 mbps and upload which at best could only get to .60 mbps. They got this fixed and now get 15 mbps but upload will never be 10 mbps. Not that i need it but I want what I pay for.

After updating some blizzard games and since my broadband was only 80, I had to add 75 g to my broadband. Looking around the web I find out that a competitor give around 300g for a muchcheaper price (32.99), of course there is the activation fee but over long term it is much cheaper.

I also ask bell If I can use my own modem, they told me that if I use Bell services I must use their modem. They also told me that the internet will only work with their modem. So believing them I bought my own modem and have it working with their services for now until I change. By the way bell VPI and VCI is 0/35, as the support guy did not know what this was.

"Conversation with Bell:

You: Well i want to use the tp-link as it has a better wifi penetration in my house. meaning it can reach every room.
You: So can the the bell modem be replace by this modem
Bell: I see. Yes, it is possible but don't you want our new modem. For sure it will give you a wider range and it will be supported by Bell in case that there is something wrong happened to the modem, it will be replaced free of charge.
Bell: It is the Home Hub ********* which is for $199.95
Bell: So you are going to replace your current modem by TP-Link.
You: yes that is correct
Bell: It is not possible.
You: i find it strange that bell made it impossible for client to use their own modem,
Bell: Is other provider able to use a different modem aside from what was given to the customer? Not sure about that but it is like, your service provider is Bell so the modem should also be from Bell.
You: what is the vpi and vci value for bell
Bell: I'm sorry but I don't have any idea about that.
Today I installed my own modem and it works so much better then the Bell modem. Next week I will cancel my internet with Bell and go with another provider. The name of the employe has been replace by bell

member for 9.4 years, driveby review (so far)
updated 9.4 years ago

poker
join:2003-07-20
canada

poker

Member

You're still using DSL technology...

Since Fibe 15/10 is FTTN its using vdsl2 technology so you can expect to get slower upload speed than what your supposed to get as its all bound to the distance from dslam. 15Mbps/10Mbps is only the maximum that you can expect from the service, the minimum garanteed for download/upload is 15Mbps/0.68Mbps and what most peoples get is 15Mbps/3.5Mbps. By the way you can read all this directly in the specifications on bell official website right here: »www.bell.ca/Bell_Interne ··· ab#Area6

If you want what you pay for with bell go for FTTH (Fiber To The Home) if it is possible (and yes they do have 15/15 service under FTTH). If you can't get FTTH try for cable as usually docsis will give better results than DSL as long as they don't have overload issues in your node.