Review by paulewog 
member for 1.8 years, 0 visits, last login: 1.8 years ago
updated 1.8 years ago
 Morgan Hill,Santa Clara,CA
 $49 per month- (12 month contract)
 about 7 days "Local business, friendly people, low latency." "A little on the expensive side for faster speeds." "Superior alternative to satellite if you are able to get it."
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We really only had two options for broadband where we live: satellite or wireless. I investigated several other wireless companies, but all of them said they either did not service our area or their service was spotty in our area. South Valley Internet came out and did a site test and we had line of sight of the access point we needed. I really did not want satellite due to the high latency; our wireless has a latency of 20-80ms, which was a lot better than satellite.
We are starting out with the lowest speed package, 384k/256k, at $49.99 (plus $200 setup). The setup fee was hefty, but they did everything except purchase/lay the conduit that we needed since we put our access point/receiver about 50 feet away from the house. They ran the wire through the conduit, and did all of the wall/face-plate stuff for us.
The order and install process was smooth, though they appeared to be rather busy. The billing/ordering process is still done on paper, but that's okay for a small-town business, as long as the people are friendly, which they were.
We did have an outage - both primary and backup network bridges failed, according to tech support - shortly after we had the service installed, but that was out of their control. It was fixed promptly.
The only "bad" part about the entire process that I can think of would be the wait time between the site survey and the actual installation; however, we were not in a huge hurry, either. The installation and actual wireless service, aside from the price, has been the best experience so far.
I mentioned the price multiple times - my comparison is to DSL. 384k down for $49.99 is pretty expensive in comparison to what I am accustomed to; however, in looking around, it seems to be pretty average in comparison to other wireless internet providers. The advantages over satellite are worth it, too.
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