Review by rkarash 
member for 12.6 years, 20 visits, last login: 1 year ago
lodged 12.6 years ago
 02108
 Contract price not specified.
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SDSL, 192k. Static IPs. FlowPoint 2200-12 Router. Macintosh ethernet network.
Ordering was fine. Told 30 days.
It took 50.
Bell Atlantic wouldn't even provide a date for 40 days! But, then did double followup on providing the pair!
Concentric uses Covad locally. This DSL stuff is building so fast... The Covad installer was a good guy but new. He had good telephone backup to resolve problems, and we had several. Install took 3 hrs.
At one very sticky point, I noticed that Covad had different IP addresses vs. what Concentric had sent me by email... Covad's were wrong, missing a digit! There must be a manual transcription of IPs from Concentric to Covad, creating opportunity for error. Concentric phone support was immediate and EXCELLENT.
DSL works great. Simple to configure TCP/IP on the Macs here. Speed is good. No drops (that I know of).
During the install, I noted the warnings in the set-up programs (used by Covad) "Be sure to change the router password from 'admin', the factory default! Otherwise you're open to hackers!" So, late tonight, just to make sure, I telnet to the router IP and sure enough... The password is still 'admin'! Damn! Fortunately, I had been watching closely! Again, with excellent help from Concentric support, I changed the router password.
My NET: Concentric support is superb; DSL is new and has grown fast... The process will necessarily involve people who are learning. Watch out for mistakes/errors.
Mac users can write me.. I'll be glad to help.
-=- Rick Karash
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