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 Review by BinaryXtreme 
UPDATED: 1.2 years ago
member for 5.6 years, 968 visits, last login: 277 days ago
 Sparks,Washoe,NV
 $150 per month (12 month contract)
 "Good Speed. Extremely Reliable For Last Year!"
 "Mexico City Outsourced Reps Are Incredibly Rude!!!!!!!!!!"
 "If you desire good customer service, DO NOT USE CHARTER!!!!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have the fastest package available with 3000 down and 256 up and I never get near the advertised speeds when tested. My top monitor was 2434 down. Not what I pay for and that speed is a true rarity. We've had horrible disconnects in my area and when I call in they claim it's my computer or me blah blah blah. They send techs out, no problem here. It's the lines, a part, maintenance, wild monkeys ate thru the line, venus isn't in line with Pluto, any excuse but it's our fault unless you speak to a supervisor and they have always been very nice to me and even offering substantial credits to my account. Just getting sick of it. I had Charter in Reno before I moved to Washington and rarely ever had a problem there. The modem they provided for a monthly rental fee was a piece of junk. I bought a Linksys modem and router and love it. Save your money and buy your own equipment. It's cheaper and more reliable. When it is running smooth, which is rare, it's very fast. Cable internet is the way to go if you're hungry for speed. Charter needs to check out why Washington has such horrific problems and fix it. I'm not the only one with complaints if you look anywhere on the Net about Charter, so I'm not just complaining. If you have a choice for cable internet service providers, I'd suggest to try the others first and steer clear of Charter.
I really have to say that I'm shocked. Today is 1-21-05 and Charter has really improved service here a lot. It's down very rarely and most of my speeds have stayed in the mid 2500 for dl or so. Here is my last 5.
2005-01-21 17:25:35 Speed test @ dslreports-west1.speakeas 2583/230 kbps
2005-01-19 13:52:37 Speed test @ dslreports-west1.speakeas 2561/227 kbps
2005-01-18 16:01:53 Speed test @ dslreports-west1.speakeas 2519/228 kbps
2005-01-16 15:25:53 Speed test @ dslreports-west1.speakeas 2631/228 kbps
2005-01-15 17:31:29 Speed test @ dslr-west1.megapath.net 2089/227 kbps
I've been pretty happy with the improved service over the last 6 months or so and am very happy Charter took care of whatever issues seemed to be affecting the local cable speeds.
Update: I have moved from Washington to Reno Nevada and Charter is just plain pathetic. I have had 7 weeks of connection problems and have had several techs out to fix the problems and they have no ideas why my speeds are so erratic. Not only am I hearing more completely totally rude customer service reps but they have very limited knowledge regarding trouble shooting. Charter is at an all time low and keeps going downhill. I will call again tomorrow to complain as I do every day. With Charter it's a lifestyle to be unhappy. If you're reading this hoping to get good sevice thru Charter then take my advice and surf the internet with a red wagon. It's more reliable and faster.
Time (EST) Test Results.. Comment..
2005-08-06 02:30:45 Speed test @ dslr-west1.megapath.net 163/37 kbps
2005-08-06 02:20:16 Speed test @ dslr-west1.megapath.net 2835/234 kbps
2005-08-05 19:08:15 Speed test @ dslreports.linkline.com 2856/232 kbps
2005-08-05 17:03:04 Speed test @ dslr-west1.megapath.net 125/5 kbps
2005-08-05 12:42:38 Speed test @ dslr-west1.megapath.net 2766/220 kbps
2005-08-05 11:14:06 Speed test @ dslr-west1.megapath.net 162/147 kbps
2005-08-05 10:51:53 Speed test @ dslr-west1.megapath.net 2818/231 kbps
2005-08-05 01:47:15 Speed test @ dslreports-west1.speakeas 183/49 kbps
2005-08-04 22:34:58 Speed test @ dslr-west1.megapath.net 2019/181 kbps
2005-08-04 22:33:44 Speed test @ dslreports.linkline.com 1718/149 kbps
2005-08-04 20:17:59 Speed test @ dslr-west1.megapath.net 2766/230 kbps
2005-08-04 19:14:15 Speed test @ dslreports.linkline.com 2904/220 kbps
2005-08-04 18:53:38 Speed test @ dslr-west1.megapath.net 2830/232 kbps
2005-08-04 17:27:49 Speed test @ dslr-west1.megapath.net 2835/233 kbps
2005-08-04 12:46:53 Speed test @ dslreports.linkline.com 421/36 kbps
2005-08-03 18:22:03 Speed test @ dslr-west1.megapath.net 121/8 kbps
2005-08-02 21:01:49 Speed test @ dslreports-west1.speakeas 2859/229 kbps
2005-08-02 18:56:21 Speed test @ dslreports.linkline.com 2904/215 kbps
2005-08-02 18:42:10 Speed test @ dslreports-west1.speakeas 2602/225 kbps
2005-08-02 18:25:51 Speed test @ dslreports-west1.speakeas 2844/233 kbps
After Advanced techs came out and I went to BB and bought a new cable modem and bypassed my router. Charter Sux!
2005-08-13 02:16:39 Speed test @ dslr-west1.megapath.net 1340/8 kbps
2005-08-13 01:41:06 Speed test @ dslr-west1.megapath.net 2690/226 kbps
2005-08-13 01:31:51 Speed test @ dslreports.linkline.com 286/233 kbps
2005-08-12 23:15:38 Speed test @ dslr-west1.megapath.net 70/31 kbps
2005-08-12 21:23:32 Speed test @ dslr-west1.megapath.net 2824/232 kbps
2005-08-12 18:39:33 Speed test @ dslr-west1.megapath.net 2674/192 kbps
2005-08-12 16:16:44 Speed test @ dslreports.linkline.com 2629/98 kbps
2005-08-12 11:26:55 Speed test @ dslr-west1.megapath.net 2841/223 kbps
2005-08-12 02:50:58 Speed test @ dslr-west1.megapath.net 169/91 kbps
2005-08-10 23:02:49 Speed test @ dslr-west1.megapath.net 198/194 kbps
2005-08-10 15:51:23 Speed test @ dslreports-west1.speakeas 2838/231 kbps
2005-08-09 12:04:28 Speed test @ dslr-west1.megapath.net 24/37 kbps
2005-08-08 21:34:08 Speed test @ dslreports.linkline.com 2904/238 kbps
2005-08-08 20:02:35 Speed test @ dslr-west1.megapath.net 127/59 kbps
2005-08-08 16:36:44 Speed test @ dslr-west1.megapath.net 2800/222 kbps
2005-08-08 15:26:49 Speed test @ dslr-west1.megapath.net 2835/198 kbps
2005-08-08 10:57:22 Speed test @ dslr-west1.megapath.net 2794/232 kbps
2005-08-07 18:05:48 Speed test @ dslr-west1.megapath.net 2830/232 kbps
2005-08-07 13:41:32 Speed test @ dslr-west1.megapath.net 2800/219 kbps
2005-08-07 12:21:47 Speed test @ dslr-west1.megapath.net 2371/167 kbps
8-19-05 Looks like Charter finally has resolved my connection issues. I just hope it lasts. For my 9 weeks of troubles I did get a 1 month credit of $39.99 plus 2 $20 credits for missed and late appointments. They installed a new amp and reinstalled all the outlets in my home and speeds have been back where they should be. It's a shame after so many techs came to me for hours on end over the 2 month period and never found the problem yet 1 tech came out and had it resolved in less than an hour. He was not an advanced tech as they couldn't figure the problem out. Over the past few days my speeds have remained steady. I have ammended my review and hope that the customer service reps at Charter improve their service. Many of them are very nice and knowledgable but many are just out right rude and obviously have very little knowledge regarding troubleshooting servicing.
2005-08-19 12:57:29 Speed test @ dslr-west1.megapath.net 2824/234 kbps
2005-08-18 23:09:36 Speed test @ dslr-west1.megapath.net 2250/231 kbps
2005-08-18 20:23:35 Speed test @ dslreports.linkline.com 2885/240 kbps
2005-08-18 15:22:22 Speed test @ dslr-west1.megapath.net 2841/232 kbps
2005-08-18 04:38:58 Speed test @ dslr-west1.megapath.net 2835/234 kbps
2005-08-17 13:19:16 Speed test @ dslr-west1.megapath.net 2835/232 kbps
2005-08-16 22:23:54 Speed test @ dslreports.linkline.com 2862/237 kbps
2005-08-16 19:26:16 Speed test @ dslr-west1.megapath.net 2818/231 kbps
2005-08-16 15:09:52 Speed test @ dslr-west1.megapath.net 2847/232 kbps
2005-08-16 13:48:34 Speed test @ dslr-west1.megapath.net 2830/231 kbps
2005-08-16 09:45:38 Speed test @ dslr-west1.megapath.net 2853/231 kbps
2005-08-15 21:27:36 Speed test @ dslreports-west1.speakeas 2838/231 kbps
2005-08-15 21:06:42 Speed test @ dslreports.linkline.com 2856/240 kbps
2005-08-15 19:39:08 Speed test @ dslreports.linkline.com 2898/240 kbps
2005-08-15 19:30:35 Speed test @ dslreports-west1.speakeas 2835/232 kbps
2005-08-15 17:10:09 Speed test @ dslreports-west1.speakeas 2791/217 kbps
2005-08-15 16:34:38 Speed test @ dslreports.linkline.com 2916/239 kbps
2005-08-15 15:00:12 Speed test @ dslr-west1.megapath.net 2806/232 kbps
2005-08-15 14:48:34 Speed test @ dslr-west1.megapath.net 2830/231 kbps
2005-08-15 14:42:49 Speed test @ dslreports-west1.speakeas 2833/231 kbps
11-17-05 UPDATE:
I am totally shocked. Nothing but awesome connection and speeds for months now. Never misses a beat. Never any down or even slow clock speeds. I hope I'm not speaking too soon but Charter has provided excellent cable television and high speed internet speeds for months now. My only wish is that Charter increases the Upload speeds to at least 512. Good job Charter. Keep doing what your doing. Way better
4-30-06 UPDATE:
Rock solid speeds. After Charter rewired my apartment. My speeds are just perfect. I haven't had my service go out or slow down in months. Had to reinstall a new HDD and had an issue setting up email configurations. Called Charter and had me up and running in minutes. Very pleased!
7-1-07
Rock solid still. 1 brief outage in a year and a half. Reliability has just been incredible. Can't believe I'm still saying this about Charter. I am now running my upgrade to 5000/512 and have been very pleased. Running 2 computers gaming with an XBOX 360 on Live and not a hint of lag. After all my issues with Charter I'm happy to say they really got their act together.
Been happy with speeds especially since I upgraded to 10mbps package. The customer service is at an all time low. I made at least 6 calls yesterday at the 1-800-get-charter line before I got someone that spoke barely understandable english. Charter has accepted new lows in hiring foreign reps that has such heavy foreign dialects that understanding them is near impossible and what's worse is they simply can't understand too. When I got angry at one rep he advised me that"I'm sorry but some sort of my english not goodly sometimes'"
Bought a plasma tv as well and got the MOXI DVR and I can say Charter better step up and get more HD channels going soon. Dish network and DirecTV are much better deals and provide more HD channels. Charter is losing the war there. The only reason I stay is not wanting to be over charged yet more on my internet connection. Just warning that if you are going to change to Charter be ready for horrid foreign support from reps that have no clue what services are provided or probably have TVs in Mexico and India.
1-10-08
Speeds have been steady and great. Also got Charter telephone and the install and service has been very good. I'm saving about $30 a month using Charter phone service with the bundle over AT&T and am quite happy. No outages lately to report. Charter has really turned it around for me but again, when you have to call support, the foreign outsourcing reps are just horrid. They are clearly Indian and have very strong dialects and are absolutely clueless regarding services and their English is horrid! CHARTER, STOP OUTSOURCING! THESE FOREIGN OUTSOURCE REPS SUCK!!!!!!!!!!
6-20-08
Been pretty solid. 2 outages in the last year or so that I can remember. Monthly rates went up by $11 for my package and if it happens again it simply wouldn't be cost efficient for me to stay with Charter. Love my MOXI and High Definition channels on my plasma television. Charter is lacking more channels than other providers and NBC goes into a poor viewing state every now and then. My only gripe about my MOXI recorder is the menu, hate it. Charter telephone has been great and I have no complaints about it whatsoever.
9-5-08
Speeds are basically solid but I did have to have Charter come out due to inconsistant speed issues. The techs need to be more careful around my house and when they leave cables or garbage on my floor, they need to clean it up. As before, if you get a rep from Mexico City, hang up, they are incredibly rude and have absolutely no knowledge of Charter products and their English is extremely poor.
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