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Review by ellane 
UPDATED: 1 year ago
member for 9.4 years, 539 visits, last login: 112 days ago
 Charlotte,Mecklenburg,NC
 $45 per month
 BellSouth
 "(Not much) Stable and fast DL UL speeds"
 "(No dept. coord., lack of followup, NO problem resolution) None"
 "(Once it starts to go bad it only gets worse) This is updated review and Bellsouth rocks."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Okay, I got a nudge from the admins to update my review. It's hard to believe it's been over 8 years and also hard to believe how differently I feel today. I left my previous reponses in parenthesis.
I must say that I consistently get 6200+DL and 415+UL speeds. That was until late last week. They must have had some line problems here in the Southeast but all's well now.
Technical service has been great. About 6 months ago I couldn't connect to the Internet and placed the tech call. Since my modem was a store bought ActionTec the 1st level tech(lol) told me that they couldn't run a line test and passed me to Pay for Service Tech Support. I explained to this tech that I just wanted them to test my line and she told me that they should have done that. They passed me back and tested the line and said there was a problem which would be resolved in 24 hours, if not call and ask for Supervisor with the ticket #. Well 24hrs. went by and no change. I called the Supervisor and he said he really didn't think it was on their end but they could not communicate with my modem because it wasn't bellsouth's. Then what's he do? Tells me he's going to send me a modem FREE of charge.
Got the modem the next day and all is well. So yeah I had a bad taste in my mouth when first signing on to bellsouth but it's turned out to be a great service. I just want them to upgrade their speeds now. Thanks for listening.
(I've been holding back from posting a review in hopes that BS would get its' act together. I ordered the self install 4060 speedstream kit with theoretical speeds of 1500 Kbps down and 256 Kbps up. The kit arrived ontime but my line would not sync initially. I scheduled an appt. for a tech to come out(7 days) but after 4 days miraculously I could connect. Cancelled tech appt. Everything was fine even though speeds were not near the advertised rate. I was consistently connecting at between 575000 and 680000 down and 225000up. I was satisfied. Around 6/15 the bottom dropped out. My phone line was completely dead. I called 611 and they sent a repair tech the same day. My phone line was fixed but no dsl synch. The tech that they sent doesn't have experience with dsl so I have to call Fastaccess Technical. I call and receive an appointment 7 days out. The Dsl tech comes and we get connected but the speed is now 270000-310000down and 225000up. Tech verifies that the speed is the same at the outside box and at the pc. I call Fastaccess technical again and am escalated to Network. They call back to assure me that they are aware of my speed problems and will send out another tech to try and resolve the problem.
This was on 6/22 and the next tech is scheduled for 6/29. On 6/29 the tech arrives with someone from network who is doing a ride along. They check the speed at the box and the pc and they are the same. I'm then informed that they are running new lines to the building and the new lines have been added to the old lines increasing my loop length. The network guy said that he placed a call to have the new lines cut over the following Wednesday 7/6 and that once they have done this I should see significant speed increases. Well Wednesday came and went without anyone showing up. It's now Saturday 7/08, they came changed over to the new lines and guess what? my speed has DECREASED. I now connect at 180000down and 100000up. I called Fastaccess Technical and again they have escalated the complaint to network.
Sorry for going on so long but I wanted to layout the facts as they ocurred. It really pisses me off that there doesn't seem to be any coordination within the departments at BS. Each time I call they have all the previous notes to review and you would think that someone would be assigned to see a problem through to resolution. Patience is not a virtue when it comes to dealing with BS. I'm about to give up.)
Eddie Lane
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AT&T Southeast
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