Review by SCCutler 
UPDATED: 2.2 years ago
member for 8.7 years, 1946 visits, last login: 1 days ago
 Dallas,Dallas,TX
 $189 per month
 Southwestern Bell
 "Fast Effort, Good Communication after NP Shutdown"
 "A Little Line confusion"
 "Hats Off to MegaPath for their efforts!"
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Update 8/07-
No longer with MegaPath, but their service was top-notch to the end. We have now changed over to Birch (bundled phone and data on a T-1).
Update 4/17-
As a DNV (Designated Northpoint Victim), we were in big trouble when we found out that NP was going to shut down; MegaPath had ordered the new line through Covad before NP stopped working, and we had a SWB wiring date scheduled soonthereafter; SWB showed up on the appointed day and wired; there as a bit of confusion when, the evening of the CO line installto the demarc in the building, we received an email which said that the wire install had "failed" (Whatever that means)- I sent along an email telling them that the wire was in place, waiting in the demarc with a nice ident tag on it, and they sent a subsequent email stating that after additional "testing," the new line was ok (whatever).
Next day, got message that Covad scheduled to install 4/17; and around 9:30 am today, a knowledgeable and competent Covad tech showed up, did the install in about 20 minutes, and answered all the questions posed to him. All up and running, very happy, already placed my order to bump speed from 384 to 768. Now have a Netopia 7200T in place.
Now TELOCITY, on the other hand, still hasn't managed to get a line ORDERED. But that, my friends, is another story entirely.
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This part was from before...
We came to MegaPath through the Phoenix acquisition (failure?). Was a little bit miffed when the call informing us of our pending changeover came in on a Saturday (or Friday night)- outside of business hours, but hey, they have a lot of changeovers to do. So we had to "do the hustle," since the 'Net is muy importante to our business. Various problems with our firewall and verifying source of trouble after cutover from Phoenix's DS3 to Mega's, but Mega's Tech Support absolutely, positively, would not quit, and ultimately got things running (problem was at NorthPoint). Good tenacity, and the feature set for the buck is pretty good. I'd deal with them again.
Now, if I could just get some response from Telocity (at the house!).
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