 Review by tomkb 
UPDATED: 2.2 years ago
member for 7.9 years, 1907 visits, last login: a few hours ago
 Cleveland,Cuyahoga,OH
 $220 per month (12 month contract)
 about 15 days
 Ameritech
CLEC party: Covad
 "Getting less good points each day"
 "Getting really bad"
 "It's time to move on - too many outages - LEC and ISP blame eachother"
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Comments are list chronologically, scroll to the bottom for the latest.
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What to say? A very good experience all the way. Communication is outstanding during the setup stage. I gave it a 4 for value for money because if everyone gives it a 5, they may think they are underpriced. Hopefully, with continued competition, prices will come down over time.
Worth your investment especially if you are a small business.
On a side note, Ameritech seems to have come a long way these past months, very curtious and on time. They also provided good customer service.
$199/month for 768 SDSL. $10 extra for a block of 8 ip's. The netopia router is very powerful, many features.
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It is now the end of October 2002 and I still feel very positive about Megapath. I almost never speak or correspond with them and that is a good thing because there product works great. They are good about telling you of outages, giving plenty of advanced notice. Planned outages occur late at night. I have only had two in the 4 or 5 months I've been a customer.
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It is now May 6, 2003, and all is good with Megapath. I had a problem with the connection going up and down about every 15 minutes. The connection would go down for approximately 15 seconds and then back up and repeat this behaviour every 15-30 minutes. I opened a case with Megapath, prompt response, they telneted into the router and we reviewed the logs. They identified the problem as 'bouncing'. We setup an appointment for late in the evening for testing of the line as to not inconvenience any of my customers. By the time the evening rolled around, the problem corrected itself. Maybe there was something going on in the Ameritech CO.
Bottom line, I reviewed the logs over the last several months and the connection is unbelievably stable, very few outages over such a long time period, I'm impressed.
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It's November 2003 and I still like Megapath alot. Can't beat it for small business. I have my router forward logs to my linux machine and it has very few entries, just an occasional loss of sync every few weeks but I can live with that.
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It's January 2004 and Megapath appears to be struggling a bit. The last 6 weeks have been met with increased outages, higher latency and dropped packets. They have been so stable in the past, I haven't given it a second thought as to how much I depend on them. I have been hearing others on bbr complain as well. It seems I receive a system status emails from megapath almost daily now in regards to outages where I used to get one very infrequently. It seems like something is always down. Anyways, I'm going to hang with them as long as I can stand it, hopefully it will get better.
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It's March 2004. Outages and latency have subsided since my last update in January and my connection is much more stable. I think I may be outgrowing their service. The reason I say this is because my situation requires me to now be able to throttle bandwidth. As far as I know, their are only 2 routers that will work with Megapath SDSL (they use a nokia dslam). Neither router has robust features such as QOS. Since my distance prohibits me from speeds greater than 768/768 and I cannot bandwidth throttle, that leaves me in the position of having to shop around for an affordable fractional T1. I hate to leave megapath but if I'm forced to shop for a T1, I'll certainly be shopping for a tier 1 provider, not megapath due to their occasional network issues.
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July 2006 - It's time to move on. Outages are everyday, line continues to bounce. Inside wiring replaced 3 times at their request. Refuse to reprovision without paid support call from covad. Unacceptable for a 3 year customer.
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