| Review by dsl_boy |
member for 1.7 years, 1 visits, last login: 340 days ago
lodged 1.7 years ago
- undisclosed location
- $400 per month
- about 20 days
- "Used to be very good"
- "Flaky service, poor response"
- "Why pay so much when cable broadband is an option?"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have been a Megapath customer since 1999, ultimately leasing (a relatively expensive) T1 line from them. However, the line was never fully satisfactory, being subject to "mini-blackouts." After an extended outage with poor response on fixing my line (which was, to be fair, largely the responsibility of my ILEC), I simply decided to end my service with them.
In my experience, Megapath has multiple problems. Billing is constantly a problem, with bills being sent through at random times. First tier technical support is also a problem -- with the technicians being completely unaware of basic facts about my router or being able to diagnose problems. The situation at Megapath has certainly declined since the merger with Covad.
However, in the last year, DOCSIS 3.0 cable service became available in my area, so I am able to cut my monthly cost by a factor of 5 while getting 20 times faster service. Megapath simply is not competitive anymore.