Review by (hidden by request)
(review was emailed from domain tgsllc.com)
lodged 132 days ago
 90650
 $89 per month- (12 month contract)
 "Nothing yet" "Customer service and billing" "They are pretty shady."
| Connection reliability:
Tech Support:
Services:
Value for money:
|
Our company used to be with Covad. We didn't have any problems for about 6
years until recently. The wind decided to blow and we lost our internet.
When I called Covad, they had been sold to Megapath. They dispatched a
service tech and he told us he had fixed our problem. Before the tech left
he told our manager that the service call would NOT be billed. When we
received our bill we were charged for the tech call for the sum of $150 and
also the new modem for $129. When I called customer service they informed me
that because we were month-to-month we needed to get charged for both. When
I asked when we went month-to-month and why a new contract wasn't sent over
he stated that he didn't know but we could send the modem back before 30
days and receive a refund but the service call had to be billed. He then
transferred me to tech support to get our information so they could send us
a box to put the modem into. After the transfer they said that we have had
the modem for longer than 60 days so we are not able to receive a refund
even though the tech was here 7 days ago. I'm already looking into Verizon
and everyone else to switch our business service. Because we direct billing
with our credit card they have taken the funds and it will be hard to get
them back so we will move on but will NEVER have service with these folks
again. I can't wait to tell my other business friends of the shady practices
at Megapath!
Comments:
 | lurch
join:2012-01-30
Dallas, TX
1 edit | Very poor service from MegaPath We started business service with MegaPath in Sept 2011. The service worked for a few weeks, then every afternoon we would have stalls in the network, very long Round-Trip-Time (long delays in response from network servers to the point that "aged" packets are discarded), extremely high jitter,out of order packets, etc. etc.. Calling the support line was not helpful, as they always claim the problem is on our end. At least twice a month there would be complete outages that they would admit to. One would expect better service in downtown Dallas. AFter causing several severe (multi-hour) service disruptions, we have cancelled service. Their agreement, which you must sign to get service, protect them of course and not the customer in any way. Therefore, cancellation fees are heaped on in every way they can get you. My recommendation for businesses: NEVER user MegaPath. | |
|
| |
|
·
·
·