| Review by goblin_dust |
member for 135 days, 0 visits, last login: 135 days ago
updated 134 days ago
- $94 per month
- "Low Cost"
- "Poor residential service"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I used to be a happy Speakeasy residential customer for almost 10 years. Everything turned around after Megapath took over. In my memory of 10 years service I cant recall a single outage, except for some problems with VoIP which Speakeasy tech support was able to help me with over the phone.
Megapath is a whole different animal. Last summer of 2012 Jun-Jul period I had two service outages, both times I called Megapath tech support and both times they were unable to determine the problem. Nor they ever acknowledged the problem. Both times they left me extremely frustrated, and both times the service was restored next day without them ever contacting me or giving any explanation.
I did not switch the provider back then only because they maintained static IP for me, and all other providers only offer static IP to business customers, which service costs significantly more.
After storm Sandy (I live in NYC) the service was out for about 10 days, which is understandable and I dont complain.
However, several days after the service was restored and NYC came back to live I started experiencing same problems as past summer - intermittent outages which Megapath was unable to resolve nor acknowledge. That was the last drop, in November I signed up for business account with Verizon Fios and cancelled my service at Megapath. To cancel I filled out the form online where instructed to cancel my service starting next billing period (Dec 2), yet on Nov 27 they charged my credit card again for the period of 12/02 - 01/02. Imagine that! I called billing department where the lady on the phone told me that for some reasons they were unable to cancel my service until Dec 11. So, today I received last final invoice from Megapath where they refund me $64 out of $93 paid. As far as I am concerned they are just a bunch of incompetent crooks who stole $29 from me.