Review by BwayRodder
Good "As Speakeasy, never a connectivity issue thru weather or human events."
- Location: undisclosed location
- Cost Contract price not specified.
Bad "Since full absorption to MegaPath, reps are rude, incompetent and unwilling to help."
Overall "Never again. Not looking back."
Value for money:
Since the full absorption of Speakeasy into MegaPath, reliability and customer service have hit an all time low. This week alone I've had more downtime in 9 days, than in the previous 12 years. I own multiple bridges I've tried to restore service with, that have been confirmed working on other circuits. Tier 1 techs insists a field tech HAS to come out (at $150 initial fee), even after MP and Verizon both have confirm my line and sync are good. Most likely the failure is at the DSLAM, but MP refuses to contact Verizon regarding this.
All around, I've contracted with a new provider as of today. A truly wonderful company (Speakeasy) has been completely destroyed by MegaPath. I won't be returning anytime soon.
*UPDATE* MegaPath service is still insisting on a service call during *proper* access hours M-F 9am-1pm or 12pm-4pm. Yet no proper action has occurred on their part with Verizon to diagnose the central office issues. Utterly mind boggling. I cannot wait until my new circuit is online the end of the week!
member for 1.3 years, 8 visits, last login: 1.3 years ago
updated 1.3 years ago