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Review by Axekick See Profile

  • Location: Granite City, Madison, IL, USA
  • Cost: $75 per month
  • Install: about 5 days
It's connected
Pricey for what you get
Ongoing issues, poor customer service and repair technicians
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

More recently in my region Spectrum Internet is routinely down for "scheduled maintenance." Then when it is operational it is roughly half the speed it is quoted as being and once was. Ever increasing rates and now decreasing speeds and reliability.

member for 18.9 years, 1404 visits, last login: 120 days ago
updated 120 days ago


Princess K
@74.128.x.x

Princess K

Anon

Tech support woes.. an explanation.

Yes, the call centers have been emptied of good techs as Charter is far more interested in Sales than Support these days. I know, I was one of the good techs that left about 8months or so back.

We're sorry we had to go, but the company just kept making bad decisions we couldn't go along with ethically.

Now you're at the mercy of, I'd say 80% Sales people, with two-three weeks tech training. And these might not even have seen a pc before (*not kidding*).

I wish you luck.

-Princess K
Feramors
join:2010-05-07
Saint Louis, MO

Feramors

Member

Contract

You mention that after a "contract..."

Well the only contract Charter has is the 24 month price guarantee. Anything else is simply the duration of a promotion. So you're not obligated to stay with Charter during that period.

Honestly, if you're satisfied with Charter's service, you may want to consider looking into the price guarantee. Just as I mentioned, it IS a contract, but your pricing wont go up for those two years as well. Just a suggestion.

Axekick
join:2005-05-01
Saint Louis, MO
·Charter

1 edit

Axekick

Member

Re: Contract

Actually the last time I was in a contract/promotion with Charter they did increase my monthly premiums and repeatedly ignored my emails inquiring about my guaranteed pricing.

So it's all nothing more than a deceptive wording, the price is not guaranteed by anything other than a non-binding agreement, nor were their original contracts.

Fortunately I had saved email correspondence from when the price guarantee/contract was negotiated at the Charter reps at this website resolved my complaint with a one time credit that was equal to the accumulative price increases for the remaining months of their guarantee.

I have sought and received another price guarantee/contract since. I do appreciate the advice and frankly if not for the Charter representatives here at Broadband Reports who are provide top notch service I likely would have dropped them.