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Review by elray 
UPDATED: 2.1 years ago
member for 8.9 years, 385 visits, last login: a few hours ago
 Santa Monica,Los Angeles,CA
 $58 per month
 about 45 days
 "FIOS Available! No server restrictions. Statics IP's. Knows GTE / Verizon. High competency."
 "Limited customer service hours, higher price than competition."
 "Recommended if you need static IP in Verizon"
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Install Co-ordination:
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Currently have 768/128k service with 3 static ip's, upgraded from initial 256/64k service installed Feb '99. Chose MM Internet because they were one of few companies brave enough to navigate doing "business with GTE". They proved very competent at dealing with one of the worst phone companies in the business.
Their credit card billing arrangment is completely separate from the GTE bill, so you don't get "accidental" overcharges, taxes and surtaxes on your DSL. (which gte is famous for)
Initial installation was delayed due to bureaucracy and mismanagement at GTE, though the GTE techs were super. MM was instrumental at getting the installation rescheduled and a credit was issued from GTE.
The first year (1999) of service was rocky. MM Internet management was unpleasant to deal with. My line was particularly troublesome, and they refused to address it comprehensively, instead pointing fingers of blame in every direction possible. The technical staff was cooperative, but customer service hours ("9-5", emphasis on the quotes) and response were woefully inadequate for a consumer product.
Year 2000 has been a different story. ZERO problems. Flawless operation. Great performance. No complaints. It just works! The upgrade from Bronze 256 to Bronze+ 768k went without a hitch.
Update March 2001: MM starts charging USF fee (bogus telephone company tax) of $2.75/month for DSL lines, and increases static IP charges 50%. Still worth the money, and the fees and increases are in some respects justifiable if they allow MM to maintain existing service levels.
Update November 2003: Like an old shoe, MM is very comfortable. Just keeps humming. Still kicks butt, but price differential becoming more evident. Don't mind paying premium rates for good service, but MM promises rate drop then goes mute. Could do better with spam deflection - current flagging system still floods mailbox. Tech's answer: "Change your email". News service has improved this year, but MM seems to have an NIH complex about it, wanting to go in-house, rather than continuing to outsource.
Update August 2007: Due to incompetence at Verizon, service was out for 8 days. Neither MM or Verizon was able to repair the damage, though I was able to flag down a VZ veteran on the street, and he initiated a new circuit build, which is what I presumed would need be done to replace the old frame-relay configuration. On the 8th day, a new ATM circuit was activated.
As I normally let sleeping dogs lie, the incident prompted me to review my contract with MM. They were unwilling to discount their rates to competitive levels... until AFTER I had submitted an order to switch to Verizon at $14.95. I would have gladly considered their last/best offer of $21.95 (with static IP), had they made it when I first asked. My main purpose in moving to Verizon was not for the price, but for the future offering of FIOS service, which I thought was exclusive to Verizon.
News to me: MM Internet offers FIOS. Thanks for telling us, guys!
I would still recommend the company to anyone in Verizon territory who needs static IP.
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MM INTERNET, INC.
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