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Verizon Online DSL page on DSLReports
Six Month Rating

Reviews:
bullet 4497 reviews (2191 good) (1258 bad)
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Review by DC DSL See Profile

  • Location: Washington,District Of Columbia,DC
  • Cost: $55 per month (12 month contract)
  • Telco party Verizon
Good "Generally reliable, no caps, and it isn't Comcast"
Bad "Dreadful, useless tech support"
Overall "Still the best option for residential copper"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I have had Verizon DSL since 2000, currently the Double Play bundle (Freedom Essentials and 15/1 DSL). Other than the occasional "roving mystery slowdowns" that have been plaguing VZ for years, my speed is pretty consistent between 9 & 11M/800K. Don't install any of their "performance" software (or uninstall it immediately after if it's required for activating service.) And, avoid calling tech support unless your service is completely down (and even then, only if it has been more than a couple of hours and turning-off-the-modem for 30 minutes and then rebooting everything doesn't work for you). If they make you install their remote access agent on your computer, uninstall it as soon as your problem is resolved. Also, avoid using a direct computer-to-modem connection...it's much better if you have one of the wireless routers (their combo or buy one on your own especially if you use Skype or other VoIP service).



member for 14 years, 6177 visits, last login: 31 days ago
updated 2.6 years ago

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