 Review by JosephStalin 
UPDATED: 2 years ago
member for 7.3 years, 399 visits, last login: 1.3 years ago
 Indian Orchard,Hampden,MA
 $29 per month (12 month contract)
 about 9 days
 Verizon
 "Getting lied to by one of their female reps"
 "Half of the time, you'll be lied to by their male reps"
 "Avoid Verizon DSL at all costs! They only pretend to care about their customers..."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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*****May 31, 2003 Update:*****
I was originally happy with my service, but to my dismay, I was given Business DSL instead of Residential DSL (which I thought I made it clear to them is the one I wanted) . I called May 16 to get it cancelled, and indeed it was cancelled really fast. I then re-ordered Residential DSL, and to this day I still don't have it, so after spending over an hour today trying to figure out why it was cancelled last friday, I told them that I no longer want their service, and that I would be going with Comcast Cable Internet.
Verizon didn't even try to convince me to stay, in fact the guy said "Great, now all you have to do is send us the modem back, and that's it."
****End of May 31, 2003 update****
*****November 18, 2007 Update:*****
Ordered the 768/128 deal over the phone (wasn't able to do it at the Verizon website) on the 15th of October 2007 and given a 24th of October Ready Date , received install kit on the 18th and called the same day to see if they could move up my Ready Date, was told that perhaps it would be moved up for tomorrow. The Ready Date was never moved up, in fact the modem failed to sync up on the 24th and I had to schedule a technician to come fix it.
Technician came on the 26th and "fixed it", but my modem stats were awful with a download path margin (dB) under 10. Starting on the 14th of November 2007 my connection problems became ridiculous, sometimes going days without the modem syncing up and when it miraculously syncs up I'm only getting about 200kbps download. I tried to schedule a reasonable time for a technician to come fix it, but they kept telling me 8-5 during m-f is the only time available.
I tried to cancel yesterday but they told me that the cancellation team is only available 8-6 m-f and they are the only ones who can cancel your service. I will try to cancel tomorrow during my lunch (I work from 7-7:30 tomorrow) . By the way I gave Comcast a call and scheduled an install date of November 24 2007 (a Saturday, finally a company that works on weekends).
*****End of November 18, 2007 Update:*****
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