Review by pende_tim  - Location: Andover,Sussex,NJ
- Cost: $35 per month
- Install: about 700 days
 Verizon
Good "price and pings"
Bad "took a LONG time to get it right"
Overall "Continues to Work"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update 17 Oct 2011
Service is still working well. Had a major issue a while back ( several times in fact ) where for a period of several days connection would frequently drop then after a few days get better. Techs could find no issues on the line. This cycle went on for several months until we had a lighting hit on the lines that took out a carbon lightning suppressor. While looking for the problem, the tech found a wire near the RT that had fatigued and broken under the insulation. Fixed this and have been stable for a long time.
Only wish that they would deploy FIOS or at least offer higher speeds out of the RT, but based on where I live, FIOS will not happen for a long time and upgrading the Litespan to the RT is not even on the radar for Verizon.
Update 29 Sept 2010
Still cranking along. Connection is solid ( hope this does not jinx it!!! ) and speeds are as advertised.
Did have to call "tech support" recently for a "no connection" issue. Modem was in Sync but no IP address assigned. Looking back I have to say I had a more pleasant experience with my last root canal. Lady helping me was totally clueless ( reset this, what does that say, try this, try that, etc ) and after 45 minutes I told her I had to leave and problem was not corrected.
Called back a few hours later, got a different tech, who said my trouble was closed but gladly opened a new ticket. After about 2 minutes she diagnosed that the line card had to be reset, did that and I was connected again. 3 minutes total VS 45 minutes the first call.
Wish they would enable the 7.0 tier on Remote Terminals. Faster speeds would be nice in this day and age.
Update 13 July 2008.
After the load coils were removed, the service was perfect. Then 6 months later there was a change in the CO on one of my lines. I was switched to a Juniper Router which has caused fluctuating speed issues issues.on my downloads. Many attempts to get switched back to a Redback have been unsuccessful.
The service continues to work for web surfing but watching videos and downloading is less than stellar.
I plan to write to the CEO and the CTO of Verizon to see if they can get me switched back, if not, I will be canceling.
The local cable company has it's act together and they are offering a 10Meg package for $41.00/mo
Tim
Update 3 Nov 2005
Finally!! After almost 2 years my DSL is now working.
There was a "no dial tone " issue a couple of weeks ago on one of my lines which I reported to repair. The tech showed up about a week later, 2 days after dial tone was restored. I told him my troubles with the poor upload speed and asked if he could help. He checked the underground and found a partial ground which fixed a nagging 60 hz hum on that circuit.It did not help the DSL sync speeds on my DSL lines ( I have 2 since neither worked well) . He disconnected at the pole and went down to the RT to test back towards the house. In about an hour he returned and announced he had found a LOAD COIL on each line. This discovery was made after 2 years and at least 5 different techs looking at the line several times.
Loads were removed and both lines synced at 1796 x 468 with plenty of noise margin and low attenuation.!!!! (They were synced at 1796 x 96) The downstream attenuation went from 61 to 40 and the upstream nosie margin went from 5 to 20 ! Called billing about one of the lines and got it upgraded to the 3.0 service. fast path no less! I will try to upgrade other line in a couple of days.
One line is still flakey, it drops sync on in/out calls apparently due to attenuation changes if I can believe the Westell modem logs. It was doing this before the loads were removed so I guess there is a problem with the copper. I will give it a while and call repair if it does not settle down and a couple of days.
Pings to 4.2.2.1 DNS server are 9 - 10 ms, good soild connection there.
Based on current perormance, I have upgraded my ratings.
Update 15 March 2005
Well I have had DSL at my house for a couple of months now. It took a lot of work by a lot of different technicians but is now have a connection. It is not performing to Verizon spcifications but I will take what I can get.
I had DSL sync on my modem for about 90 days before I could connect to the intenet. Tech support was useless, This has been discussed many times here so I will not rehash.
Modem sync and no internet is an interesting story. The Westell 2200 modem was showing a connected speed of 2800 x 64K. (I was provisioned for 1.5x386. )When I ran diagnostics on the modem, it showed the DSL was up but it failed the ATM link test. A tech visited the local loop and said "I was too far" @ 15,000 feet. I kind of ignored the situation, as I did not really expect DSL here. A couple of months ago, there was noise and cross talk on the line. I called the trouble in to repair. The tech looking for this problem found an "extra wire" in the CO that was causing the xtalk and it turns out was causing the ATM link to fail.
Since then the download speed has (knock on wood, cross fingers and toes, swing a black cat in the graveyard at midnight, etc) held at 1.5. The upload is another story. The modem syncs upstream at anywhere from 96K to 160K. The noise margin seems to be what is holding me back It settles in between 5.5 and 8 dB and the speeds adjust to keep it in this band. I suspect there is something in the binder group causing this noise but I can't do much about it. There are 3 Rts out here that have T1 lines for backhauls. I understand T1 lines can hurt DSL uploads.
My modem is connected at the NID. Removing all the others connections to the NID do not change the noise margins. I guess I will have to live with what I have.
Update 11 July 2004
Well as mentioned in my last update, I checked for ISDN and was qualified so I place an order in early Arpil. The provisioning contact called me and asked "Why do you want ISDN when you can get DSL?" After I got done laughing and he assured me he was serious and it was avaiable. I placed another order for DSL Well, guess what, he was wrong. I was cancelled, again. Since that time I have been in contact with a DSL specialist who also said I was elegible for DSL and he would over ride the order system. Well guess what? Yep.. still on Dial up. Last week the told me he found out that DSL was not avaiable in my area however there was an RT that would be upgraded in the next couple of months. About 3 days after that conservation. I saw a technician working near one of the RTs in my area and he told me he as doing a DSL install !!! . He also said he done several on my street this year!!!. He took my phione numbers and said he would pass to his supervisor. I told him about the load coils, fiber in the loop, too far, not being in the area etc reasons I have been given and he said not to worry. So DSL is avaiable on my street even though engineering thinks it is not.
There must be a big crack in the databases. Some part of the system says it is there, or else I would not keep poping up as qualified, however this data is not in all the datbases, including engineering's. DSL must really be there, or my neighbor would not have gotten his working. Verizon really need to consolidate and verify their network and outside plant information. Possibly they are going to FTTP so they do not have to do that? Could it be that it is less costly to install a new fiber system than correct the old paperwork?
Well, the quest goes on!
Update as of 5 March 2004
Still no DSL to my house. I have 3 lines and all have qualified online, been ordered, and in turn cancelled. The sickest part of this is that even after a line is cancelled, the next day is shows up as being qualified again. I have lead gone down this road a couple of times on the lines. All in all I have been cancelled 7 times total on the 3 lines into my house since December 27Th. Verizon really needs to get their act together. There is an RT at the end of my street that apparently needs to be upgraded to service DSL. It however has not been given this capability yet however.
Well life must got go on... at 26.4k dialup.
Placed order for ISDN this afternoon.
Update 6 Feb.. Guess what I received in the mail today? A very nice (form) letter
from Verizon On Line DSL congratulating me that my phone is qualified for DSL. Please call 800-567-6789 to order. They really are clueless!!
Update 4 Feb 2004. Bums cancelled me for a 4th time. This is the last line into my house. I guess ISDN wont be too bad. Got to beat dial up at 26.4.
The gory details:
4 th order number N8EV45778
After the third time they killed my order, I called an spoke with a live person who assured me the order was cancelled in error. Somehow it was entered wrong and this time it would go through. Did a distance test and showed me to be 7,900 feet.
Called back a week later and was told I was shown to be at 7,500 feet now and the order was going through. Great!!!
Called today and was told it was cancelled as I was too far from the CO? WTF? I am on an RT there is no CO. Showed me to be 17,900 feet from the CO (after line conditioning) but the line quality was poor. (The CO is 50,000 feet ). How did I go from 7,900 feet to 7,500 feet to 17,900 feet. Does Verizon really know what they are doing?????
Well I am one VERY unhappy customer but what does the largest phone company really care about one customer.
Andover NJ area. South Street. Verizon NJ. (Verizon order number 2041818
dated 6 Jan 2004)
I have 3 lines into my home. All showed up as qualified on the Verizon DSL web page. Ordered service for first line. Got confirmation email back with a service ready date. 2 days later... e-mail distance too far, beyond 18,000'.
Ordered DSL on next line, E-mail received, with service ready date. Modem shipped, OH Boy here we go! Got voice message last night saying "sorry, wont work".
I have followed the cables to my house from both SLC in area taking into account splice boxes. One run was 3.1 miles (16,400feet) and other was 3.05 miles (16,100feet). I know these SLC are provisioned for DSL as I talked to an installer on my street over Christmass who was giving DSL to someone a street over.
Tried to call VOL today to fnd out (1). What distance are they seeing when they test line? (2). If the line is running in an odd route could it be setup with a more direct path? (3). How was distance measured? (4). Could I get the line conditioned & remove bridge taps etc which could make it look electrically longer than it is.
After bouncing around their phone system for about a hour and a half I am convinced know one knows anything on the other end of the line. Called Tech support, they could not help me, they sent me to order satus, they did not have any details, they sent me to sales and all they know was it was too long.
Very frustratiing experience.
Does anyone know how to get to a person who can help?
Since Verizon seems hot to sell this service, one would think they would have a better customer service for prople who are trying to get the service installed.
I have my third existing line on order now. We shall see. I may have to try to order a new line and specify that I want DSL on it so make it short. Has anyone had experience doing this? Any special words to use?
I really don't want a dish.
Update as of 17 Jan 2004
Latest in saga: have order number from Verizon On LIne for third line into house. It is 2076916 with a service ready date of 29 Jan 204. We shall see....
Update as of 22 Jan 2004....
I received my modem for the third line in the house. (The other two were rejected after the order was placed as being "too far"). Tuesday I went on the Verizon DSL status page and saw the line was active!! Holly S%IT they did it!!! When I got home a couple days later, I hooked the modem up and...... nothing. This is strange; it should be active. So I called support today and they told me my order had been cancelled. Just a minute I said. The order status I am looking at says active and the data you are lookin at says cancelled? Could you please explain that? Let me call DSL provisioning for you and find out. After waiting a few minutes he said he could not get through. They seem to be very busy (Yea I bet they are trying to fix al the screw-ups) could I call you back. Gave him my office number but 8 hours later I have not heard anything.
Update as of 23 JAn 2004. Actually talked to a live person when I spoke "dsl order status" into the voice recognition system.. He said the order was canceled. I ask why. He said he would check. Came back and said he could not tell as I was only 7900 ft from the CO. Asked if I would like to try and re-order service as it looked loike it was cancelled by mistake!. Transferred me to sales. SAAles checked the line and said was qualified. Sales guy seemed to know what he was doing and when he looked at the cancellation reason he mumbled something how it was put in wrong. It was ordered as a copper subscriber loop rather than a digital subscriber loop (I am on an RT . The RT is 46212, if anyone from Verizon is reading this). He did the distance test and then had me hold while he checked "one more thing". When he came back the said it will go through now. I now have a promise date of 5 Feb 2004. I am not holding my breath however as they can't seem to get it right.
member for 9.7 years, 5405 visits, last login: a few hours ago
updated 1.9 years ago
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