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Member review of Verizon Online DSL


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Six Month Rating

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$32 per month avg ($14 to $95)

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Review by aefstoggaflm See Profile
UPDATED: 135 days ago
member for 6.3 years, 1227 visits, last login: 1 days ago


Bethlehem,Northampton,PA
Contract price not specified.
Verizon
"Better than one way cable."
"Took a while to get. They had the wrong phone number. Sometimes tech support is dumb."
"If you've thought about DSL, maybe now is the time."

    I ordered 3/768 at the month to month rate. I have a PPPoE connection.

    Better than one way cable. But the bad news took a while to get. They had the wrong phone number.

    **

    Sometimes tech support is just plain straight dumb. As addressed in »[Rant] Rant about Verizon techs. (Warning: Long)

    I made sure that all of my devices behind a NAT router (ex: WRT54G v6) could release and renew their IP address.

    We (my parents and I) then switched from behind a NAT device to a direct connection to the modem.

    Then when Verzion techs told us to uninstall and reinstall the NIC of a computer, is like

    Followup comments:
    view ALL 2 comments

    hbnot

    @pacbell.net

    Verizon Online DSL

    Verizon has given me a nightmare. They are next to impossible to contact. Despite multiple conversations with tech support the service requires the modem to be reset daily. When adding a voice line to the existing DSL service, I lost the use of the DSL for 6 wks. After requesting and agreeing to have a site visit, the service person left multiple wires dangling and a general "mess." The problem was never resolved. Stay away from Verizon if at all possible.
    permalink · 2007-08-30 19:34:08 · Print · Reply to this
    tamovies

    join:2007-02-25
    Rumford, ME

    Re: Verizon Online DSL

    When they pick up, simply ask for a Level 2 or 3 tech.
    permalink · 2007-09-01 08:01:59 · Reply to this
    Forums » comments on review of Verizon Online DSL

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