Review by Network Guy 
UPDATED: 22 days ago
member for 7.7 years, 3253 visits, last login: a few hours ago
 Bronx,Bronx,NY
 $30 per month (12 month contract)
 about 4 days
 Verizon
 "Constant throughput, good uptime to date, super quick order/install"
 "Excellent experience, none at all"
 "I'm impressed"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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*** UPDATE 4/25/2008 ***
Love the cute system reminders for these reviews 
So let's see.... Still good news on this front. Verizon continues to get my business. The 3/768 service holds it's reputation for great network response, low latency and high availability. I really can't say it ever goes down because it just doesn't. *knocks on wood* I realize this is an extreme rarity for many and it's unfortunate because it really doesn't get any better than my experience.
I'm patiently waiting for 7/768 service, however. I have checked and called a few times since it was first advertised as a residential offering, but it isn't available out of the Tratman CO as of this time. I look forward to getting it though.
Just as the original review states..... The service is fast, network response is great, latency is always low, availability is very constant. Nothing bad to say at all. Kudos to the Verizon folks out of the Tratman CO.
*** UPDATE 10/6/2007 ***
So I've had Verizon DSL for a little over two years now. There's just nothing bad to say about the service at all. Maybe, and this is strictly a big MAYBE, every couple of months I will notice some lag when surfing the web. It will usually last for a few days and then bam.. Back to the good, trusty speedy DSL service I'm used to.
The only other recent development I have to talk about is with getting service switched back to line-share.
On Friday, September 28th, I called Verizon to switch service from dry-loop to line-share. I decided to reinstate POTS service at home to have a reliable POTS line for faxing, and for back-door access to my servers at home.
The switch was supposed to happen on Monday, October 1st. To my pleasant surprise, the dry-loop line had dial tone that very same morning.
AWESOME!
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*** UPDATE 7/8/2006 ***
Verizon DSL has made its one-year mark at my house. The positive remarks in this review remain unchanged. The service is outstanding. I can't recall one single outage to date and the throughput is always on point.
There has been no need to contact tech support ever. The service always works, and it works as it should.
*** UPDATE 9/27/2005 ***
I'm a Verizon DSL subscriber for just under three months now as of this update. I am very pleased to report absolutely no issues with the service at all. It is very stable, very responsive, and the advertised speeds are achieved every time the service is used. There has been no need to contact technical support AT ALL. My experience is possibly a rare one, even by the highest of service expectations if you're judging by network reliability and availability, and it doesn't get any better than this.
Excellent uptime, snappy network response, advertised speeds all the time, no monkey business. This is what a good ISP should be about, and Verizon gets my business for it.
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I was a satisfied Cablevision Optimum Online customer for several years until recent, extensively discussed connectivity issues arose with the service. I stuck it out for a little while, but then decided that there ought to be feasible alternatives for broadband that cost less, so I began to shop around.
Coincidentally, while considering other broadband providers that service my vicinity, rumor had it that Verizon caved in and had began offering stand-alone DSL service. This was of particular interest to me because I have been using voice over IP telephone service for some time now, so eliminating the required traditional phone line element for getting DSL meant having an actual broadband choice available at my location.
After much research into the matter, I was able to grasp some understanding of what it entailed. From my previous dealings with Verizon dating back to Bell Atlantic and Infospeed DSL days, I was extremely skeptical as I was very familiar with their tax-happy ways, conditional deals, and lack-luster customer service prior to discontinuing their service at my location. However, as a typical massochist like myself has it, I had to give them another shot.
I placed an order for a new POTS line for my home, with which I would sign up for Verizon DSL. The order called for the very bare minimum calling plan, including metered local calls, no regional or long distance calling, and no features at all. For New York City customers, Verizon offers message rate service for a monthly fee of $8.61 plus FUSF fee and applicable taxes, totaling an estimated $15.70 per month. I didn't think this would be so bad, it's not a phone number that would get used for phone calls at all anyhow.
After a minor, initial setback ordering the phone line through their site, a tech was scheduled to install it on Friday, June 24th. The dude showed up at noon, put the tone generator on the RJ11 jack so he could trace it back to the distribution box down the street from my house, came back, made sure the line worked, and he left. Tech visit took no more than ten minutes. It did help that I had pre-wired the line to a free pair at the NID.
Being typically impatient, I wanted to get things rolling with DSL and so I immediately tried to qualify the new number on the Verizon DSL prequalification page. As expected, VOL didn't know my new number existed yet. I kept trying throughout the day until the number finally showed up as pre-qualified for service.
I chose the 12-month term, with a running promotion that included 3.0/768Kbps service priced at $19.95 for the first three months, and $29.95 thereafter. It also included a free wireless modem/router, and shipping/activation fees were waived. Again, I thought that wasn't so bad. You will typically pay something up front with other ISPs.
The order was placed on 6/24/2005, and was given a Service Ready Date of 6/30/2005. I honestly thought this was a prank or a joke, or a mere glitch on their ordering system. Infospeed DSL took 30 days to activate when I tried, but I was pleased at this news nonetheless.
Verizon shipped the Welcome package on 6/27/2005, and it was received the next day. It included the Westell VersaLink 327W wireless router, filters, welcome letter, some documentation, and the Verizon install CD. I was going to wait until the SRD, but I was told that on occasions the service may be active before the set date, so I went ahead and set everything up.
To my extreme surprise, the modem had sync on the first try. I ran the installation CD, and took myself through the steps. An account was created, and I was online within minutes.
Several speed tests put my average speeds at 2793/693, or very close to what is advertised. This result was very constant through the day, unlike the prime-time slowdown that I was experiencing with Optimum Online as of late.
The DSL circuit was provisioned using data mode Interleaved. This mode should provide more stability and introduce less connectivity issues, but at the expense of increased latency. This is probably fine if you only download your email and check the weather at home, but not ideal if you're into online gaming or latency-sensitive applications.
According to the pre-qualification tool from this website, the copper pair servicing my home measures 5620 feet in length to the central office. This puts the telephone line well within spec for fast path. I confirmed the "clean, short-distance" state of the line by establishing a dial-up connection to a V.90-enabled ISP. Tried dialing three times, and the modem established 54.6Kbps connections on every attempt. All this confirmed that there would be no issues for converting to fast path but explaining this to a Tier 1 technical support guy out from Texas was not a fun thing to do, however. Fortunately I caught hold of a technical person with a clue and was able to get that changed. To date, there have been no sync issues, and average latency to East coast hosts ranges from 9ms to 22ms.
Bottom line, Verizon finally put their act together very well. It took them four days to setup my service on their end, the hardware was sent very quickly, and getting it up and running was a snap. It has worked flawlessly as of this review, I couldn't ask for more.
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