Review by jasonpj8 member for 6.5 years, 0 visits, last login: 6.5 years ago lodged 6.5 years ago
Washington,District Of Columbia,DC
$29 per month
(12 month contract)
about 21 days
Verizon
CLEC party: Verizon
"6 years of trouble free service"
"First problem is a 21 day resolution"
"Things are fine, until something unexpected happens."
Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
1. DSL went out after 1 week of service following a move to a new house. Slow degradation and intermittent outages prior to death.
2. DSL support (30 minute wait) said they would send a tech. Then they heard static on the line and transferred me to a line maintenance group for resolution.
3. I get an automated call every day (6 in all) claiming my trouble has been fixed. I call in every day to confirm the appointment.
4. Line people came out over the weekend and “cleared the line”. No static but no DSL. Line people do not have equipment to test DSL. DSL group needs to be called.
5. DSL support (15 minute wait) run test. Determine line has problems and internal wiring is blamed. I hook-up DSL modem at demark to prove them wrong. They continue asking about alarm system and sat dishes. Static returns while I am on the line with support. Promise tech between 8am and 5pm 5 business days later.
6. DSL support no-shows.
7. DSL support (54 minute wait) apologies and promises tech the next day between 12pm and 5pm.
8. DSL tech discovers tremendous corrosion on external box. Clears static. Test DSL and it is fine external. Test 6 year old modem. It is dead.
9. DSL techs do not carry modems. Must call back to DSL support. They will not call for me.
10. Call DSL support (12 minute wait). They claim they cannot place orders for modems. It must be done through billing. Billing is only open 9-5, M-F. They cannot help me, they can not call me back, and they can not give me a direct line.
11. Attempt to call and cancel service in fit of rage. Number on billing rings endlessly. Double check the number and dial again. No joy. Filled with impotent rage.
12. Automated call next day (Sunday) claims trouble ticket is closed. I press “2” to indicate disagreement. Spend 5 minutes on hold. Talk to tech who claims he can not place the order. Tell him I do not want the ticket closed.
13. Check Monday and ticket is closed. Call DSL support and request billing (25 minute wait). Billing promises to send me a new modem next day.
14. New modem arrives 2 days later. Everything is fine.
Washington,District Of Columbia,DC
$29 per month
about 21 days
Verizon
"6 years of trouble free service"
"First problem is a 21 day resolution"
"Things are fine, until something unexpected happens."
