Review by CompuWhiz95 
Posted: 2.9 years ago
member for 6.8 years, 74 visits, last login: 2.9 years ago
 Kingston,Luzerne,PA
 $30 per month (12 month contract)
 about 20 days
 Verizon
 "Lots of content & features. Very good price. Advertised speed competitive with cable."
 "Tech support is horrid. Install was very confusing. Latency."
 "It's ok but nothing to yell and scream about."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered Verizon DSL when moving to a new place. I previously had Adelphia Cable which was awesome, but unfortunatley the pricing was getting out of hand. So I instead went with a satellite dish and ordered Verizon for local phone & DSL.
I ordered 3000 down/768 up, I received the first month free, 2 months at 14.99, then the price would go to 29.99 the third month.
Ordering was simple. I went online typed in my phone number and in minutes everything was all set. I received the modem, software, and DSL filters in the mail a few days later. My DSL was to be ready about 7 days from when I ordered it.
When the date & time on the instructions had past I connected the modem but received no DSL signal. I put a call in to tech support who was convinced it was my computer that was the problem. After arguing for over 30 mins the agent put in a trouble ticket and said someone would call me back. The next day I get a call saying that everything is ok and ready to go. I turn the modem on and still nothing. I called tech support again. They again tried to walk me through stuff on my computer which made no sense because the modem was not even getting a DSL signal. I hung up and called back. The next agent I got looked up the ticket and said that my DSL won't be ready for another 30 days. Well needless to say I got upset. She began to tell me nothing could be done because it wasn't an issue with Verizon it was an issue with the FCC. She tried to feed me a line about how the FCC is preventing me from getting signal. I hung up on her too.
The next call I made was to the cancellation department. The guy that answered the phone was very knowledgable and said he thought he knew what was going on. He put me on hold and called the local office and told me that they just needed to connect something at the central office and I should be good to go in 3 days. The next day my modem got a solid DSL light. I was thrilled. I still could not get online. I popped in the Verizon CD which didn't help. It got stuck connecting to the activiation server.
Back to tech support again. Again they said it was my PC. I went along with the idea and made changed to all kinds of stuff that had no bearing on the internet. Finally they put in another ticket. I called back again the day after and the ticket was closed. The tech support rep had no idea why and was confused as to what was going on. I hung up on that rep and called back again. This time I got another person who againsaid it was my PC. So I said ok let me hookup my laptop - that could not get online either. She insisted it must be my equipment. I hung up on her too.
Frustrated I just started messing around with the modem. I was able to get myself into the config page for it and was playing around when I realized the wrong username was in the modem. I corrected it and boom I was online. So much for it being my computer...haha.
So I'm online now. Connection has been rock solid. The speed isn't that great. I'm only getting about half of what I'm paying for and there is a lot of latency from time to time - but it works!
Overall the service is working ok but installation was confusing to say the least, and tech support was absolutley horrible. For the price I'm willing to stick with it for now. Hopefully things will get better.
Followup comments:  
cabana
now in strawberry
Assistant
join:2000-07-07
New York, NY |  (topic offline) Here to help you....
Moderator Action
This entire topic was removed, either temporarily, or permanently. | |
| 
GetCableInstead
@xo.net
| Crappy Verizon Customer Support. I had the same sort of thing happen to me so I canceled too. Even canceling is a PITA! They won't take no for an answer and as if that isn't enough, now I'm being billed for not returning the modem I ALREADY RETURNED!
I called them to talk to them about the charges and guess what? I can't get through! Every time I call, I get a recording that says "We're sorry but we are experiencing an unusual call volume. Our representatives are busy with other customer and will not be able to take your call. Please hang up and try again later." 
Finally, after several hangups I spoke a gal that informed me that they did indeed receive the equipment. The good news is I don't have to pay for it, but damn it's a bitch getting through to these people. Worst customer service in my book.
Eff Verizon!!
P.S. Thought it's a bit too late for me, I'd like to share that if you're trying to get through and you're fed up with the waiting, get through WAY faster by calling (800) 483-7988 instead of the stupid number they give you.
Good luck! | |
| btharner
join:2007-10-25
Sunbury, PA
| Verizon aggravation Thanks for that number. We recently moved to a new home and was told our DSL service was ready on October 12. I hooked everything up and got no internet light at all on my modem. I called tech support and they had me do the standard things to no avail. I would call like 7-8 times over the next ten days, trying to tell them the problem had to be in the line somewhere, but they would not listen and insist on doing the same stupid things over and over. Finally, I searched the net (via dial-up) and found this forum with that number. I filed a complaint and a technician got back to me within two hours and the service was up and running shortly thereafter. Turns out there was a faulty circuit on their end. At least I got a free month for all my aggravation. | |
|  | btharner
join:2007-10-25
Sunbury, PA | Re: Verizon aggravation Didn't realize I was starting a new topic. The number I mentioned was posted by Getcableinstead in another forum | |
| | | |
| Forums » comments on review of Verizon Online DSL |
|
Verizon Online DSL
(149)
(138)