 Review by marcelle19 
UPDATED: 97 days ago
member for 7.7 years, 1697 visits, last login: 18 days ago
 Upland,San Bernardino,CA
 $30 per month (month by month)
 about 2 days
 Verizon
 "Decent speed for a low cost"
 "Techs are pretty much clueless, or so it seemed on install"
 "Good bang for the buck, if you don't mind doing your own troubleshooting"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have no real complaints against this company. You should be prepared to do your own troubleshooting regarding line connectivity (like if grounding is an issue, they aren't even aware of it), as much as such is possible. I wouldn't recommend using the tech support except as a last resort, as they tend to throw out recommendations and answers that really aren't viable or related to the problem; they will even schedule a field tech to come out to your home, and that takes at least a week or two, so you would be without service for that amount of time, which is pretty much unacceptable.
All in all, I like the service, but like I said above, be ready to do your own trouble shooting - or to wait for a long time before they send a field tech out.
On a positive note, the cost is amazing for the service. All the other providers I had and checked out would charge no less than $60.00 a month for similar service, and the main ones I've used go up as high as $100.00 a month for service that is not that much better.
Overall, I'd say I'm happier with this provider than I have been with others, simply because the price is so low.
A little side note: They called their service Verizon Online, and I don't see a similar title listed in the provider listings. You might want to check that out.
UPDATE: I've found the speed varies with different things, but stays around 3mb for the most part. If I'm downloading from several sources, sometimes I get 3.5.
I talked to their techs about something else, but they were pretty much as clueless as the first time I talked to them: oh, yeah. It was about service ceasing because of what I thought was the modem being damaged from a power surge (despite my surge protector), but it really wasn't their fault - it was my nic card that got fried.
They sent me a new modem which wouldn't work with USB drivers, so I switched back to the old one, tossed my nic card, and voila! Back in service.
I still have the modem they sent that won't work period: anybody want it? ;o)
Update: Well, everything settled in and I'm averaging less than the average user - the higher downloads are from multiple sources, still, but just using it as an ISP, the speed is a bit disappointing - the upload speeds remain closer to that which the company advertised than the download speeds.
Most of the time, the speed is still a good deal for the price.
****THIS IS AN UPDATE****
We have breaking news of marcelle19 going to the lowest speed package that is offered by Verizon....wait, I'm getting something now...OH, YES, marcelle19 will be seeking to, if God wills, go to the next tier where it is 3000 up, and, I believe, yes, I think, around 768 down...hmmm, no confirmation on that...but it is DEFINITELY a better speed package, like the one marcelle19 had around three years or so ago.
****THANK YOU FOR READING, THIS HAS BEEN AN UPDATE TO THE STATUS OF marcelle19's CURRENT ISP PACKAGE****
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