Review by Morgan1970
Good "Reliable Connection"
- Location: Crisfield,Somerset,MD
- Cost: $55 per month (24 month contract)
- Install: about 5 days
Bad "Poor communication between departments when service issues arise. Must take voice service."
Overall "Congestion issues have made a otherwise solid connection nearly useless during peak hours."
|Pre Sales information:|
Value for money:
(ratings match consensus)
11/25/2014: I've been unable to get anywhere with the tier 1 reps, and my congestion issues are becoming more and more frequent. My line is nearly useless now on weekends, and during the evening hours through the week from 5 pm - 11 pm. I wasn't able to get above 2 Mbps for most of this past weekend.
10/16/2014: I had a tech here at BBR check my DSLAM and he said it's clearly congestion from being on an oversold CO and not anything physical with my line. I'm in the process of trying to have someone at Verizon move my line to another DSLAM in the same central office that the rep here at the site said isn't as congested. But cannot get past their tier 1 reps in India. This is going to be a real chore on my behalf.
10/15/2014: I'm still seeing congestion issues but they are happening throughout the day now as well. Not just in the evening hours. They are much worse after 5 pm though. Speeds are also very inconsistent. During a speed test, instead of being at a near constant 9.5 Mbps, it will spike wildly from as low as 4.5 to as high as 8.5, then settle somewhere around 8 Mbps.
10/08/2014: My speed improved dramatically after Midnight. I'm now averaging just over 10 Mbps. Obviously there isn't a problem with my line, and this is evening congestion.
10/07/2014: I came home at 6 pm and noticed I was still at 3/768. I reset the modem and when it synced back up it shows I am provisioned at 10/1. However, after doing several speed tests at multiple sites, it shows I am only averaging about 6 Mbps. I was averaging 9.5 Mbps when I had this tier on this same line back in 2011 before going dry loop, and I never had issues with speed drops. I will test again after 11 pm. I have a feeling this is congestion in the Verizon network.
10/02/2014: I received a promotional email today offering Regional Essentials bundled with 7.1-15 Mbps DSL for $44.99 a month for 24 months. I'm currently paying $36.99 a month just for 3 Mbps dry loop. I've been capped at 3 Mbps since I went dry loop in 2011, and wasn't allowed to order anything faster, even though I had 10 Mbps before I dropped voice service. I am not getting my hopes up. With Verizon anything is possible. My service ready date is set for October 7th. I'll update again after the order is processed.
09/09/2014: Still experiencing severe congestion issues in the evening, between 5-11 pm. My stats don't change, latency is normal, but my download speeds drop sometimes below 1 Mbps. Upload speeds are normal at all times. Then after 11 pm, things go back to normal with the download speed. Calls to tech support are still just a waste of time.
07/25/2014: I've been noticing severe speed drops during the evening hours that started back at the beginning of the month. From about 5-11 pm my speed is dropping from my usual 2.8 Mbps to less than 1 Mbps. Then after 11 pm, it's back to my normal 2.8. Obviously my CO is so full that when most people are home using their connections in the evening, we all see congestion issues. I called Verizon last week and didn't get anywhere. Which is not surprising. Their normal response is unplug everything. Wash, rinse, repeat.
10/30/2013: Nothing new to report. Connection has been rock solid with the exception of a few short outages lasting no more than an hour.
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updated a few hours ago