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Review by dataice See Profile

  • Location: Crisfield, Somerset, MD, USA
  • Cost: $74 per month
  • Install: about 5 days
  • Telco party Verizon
Reliable
Must bundle voice service.
Neglect and congestion issues are ruining what used to be a very reliable service.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

11/30/2016: My DSL price is increasing yet again, by another $7 a month. That's a total increase of $14 a month, in just a 12 month period. I'm now paying $74 a month, after taxes and fees, when you include the forced voice line, that I don't need, or even use. Cable is looking better and better. I could get 60/4 with Charter, for $60 a month. One more price increase with Verizon, will probably be the last push I'll need to jump ship.

03/01/2016: No new issues to report. Still experiencing congestion during the evenings, but rarely drops below 8 Mbps.

11/25/2015: I received my latest bill today and noticed that the DSL portion of the bill increased by $7 a month. I'm in a promo until October 2016 so I called to ask how I could have an increase. I was told that I'm only locked in at a promotional rate on the phone portion of the bill, not the Internet. Okay, that's news to me. It's a double play bundle deal. I was told that's how it is set up and there isn't anything they can do about it. If I reset my bundle they will drop me back to 3 Mbps, since my Central Office is now capped at 3 Mbps.

07/01/2015: Congestion is showing up in the DSLAM I was moved to. My speeds are dropping down to around 7-8 Mbps from 5-11 pm, then returns to my normal 11 Mbps after 11 pm. While it's annoying, it's still far better than the sub 1 Mbps I was seeing during peak usage on the other DSLAM.

06/10/2015: No new issues to report. I've been holding 15 Mbps with just an occasional retrain. I'm averaging 10-12 Mbps in speed tests.

04/28/2015: I spoke too soon. The ASSIA kicked in again, and it provisioned my line at 15 Mbps. So far it's holding, but my downstream SNR is averaging 5-6, which causes an occasional retrain. I know if I call in again to report it, they are going to provision me for 7/768. I'll leave it where it is for now. If the line becomes too unstable then obviously I won't have a choice.

04/21/2015: Still at 10 Mbps, and no new issues to report. Knock on wood.

04/01/2015: My line was put back at 10 Mbps. The rep I spoke with in Executive Appeals informed me that she put my line down to 7 Mbps, so that the ASSIA wouldn't try to place me at a higher profile. She reversed her decision four days later but only after I complained about losing 30% of my speed because of their optimization software. She informed me that it only kicks in when the modem is reset. But I hadn't touched the modem. There has to be a way to remove it from the line. This is a waste of my time and theirs, having to go through this every four to six weeks.

3/28/2015: The ASSIA software kicked in again, and tried to go back up to 15 Mbps. Making the line unstable. Time to contact the Direct Forum again.

03/13/2015: I received the replacement modem today from UPS. It's an Actiontec GT784WNV Modem/Router. My connection is no longer dying every 8 hours since setting up the new modem, and the stability issues seem to have been cleared up as well.

03/12/2015: I heard back from executive appeals today. They said after running several tests on my line, they think the stability and other issues I've been experiencing lately may be related to my modem. So they are sending out a replacement modem overnight via UPS.

03/04/2015: According to a rep here, my line is showing stability issues. His tool is showing that my line is dropping packets. Which explains the buffering issues with streaming video. There was no noise on the line when I listened for static again today, so this is going to be tricky trying to nail down the cause of the instability. The direct forum is sending a ticket to the escalation team to have it checked out.

03/02/2015: For the last week I've been having these strange issues where my connection will simply stop responding, requiring a reboot of the modem in order to clear the issue. All four lights on my modem are lit and green, showing a connection with the DSLAM, but it's just dead in the water. My SNR margins never drop below 10 when this is happening, and I don't hear any noise on the line. I have to reset the modem every 7-8 hours to get a working connection back. I'll have to put in a request with the direct forum to have it checked out.

02/20/2015: I had to have the direct team reprovision my line because the ASSIA optimization software tried to put me at 15 Mbps. When doing so my SNR margin dropped down to as low as 4, causing numerous retrains per hour. I've been told by Executive Appeals that my line would be removed from the optimization. I'm back at 10 Mbps, and my SNR margins are back to 12.

02/06/2015: No new issues to report. Service has been stable.

01/06/2015: My line was moved today to a less congested router in the DSLAM. I did several speed tests during peak hours this evening, and my speed never dropped below 9 Mbps. The reps in the Verizon Direct forum here are amazing. They were able to accomplish in one week what I couldn't accomplish in more than six months dealing with the foreign support reps.

01/05/2015: I received a call today from Executive Appeals. She was friendly and said she would immediately escalate my issue, and see about getting my line moved to a less congested router in the DSLAM. So I am keeping my fingers crossed. She hopes to have a tech dispatched to my CO either today or tomorrow to make the change.

12/30/2014: I put in a request over in the Verizon Direct forum yesterday and I heard back from a support rep today that she was escalating my issue to their Executive Appeals department. Hopefully I will hear back from them soon.

12/22/2014: I've been unable to get anywhere with the tier one support reps. They want to assume that it's on my end, even though I have detailed logs showing it's a peak usage issue. My line is nearly useless from 5 pm - Midnight, and all weekend long. I'm lucky if I'm able to get above 1 Mbps during peak hours.

10/16/2014: I had a Verizon CSR here at BBR check my DSLAM and he said it's clearly congestion from being on an oversold CO and not anything physical with my line. I'm in the process of trying to have someone at Verizon move my line to another DSLAM in the same central office that the rep said isn't as congested. But cannot get past their tier 1 reps. This is going to be a real chore on my behalf.

10/15/2014: I'm still seeing congestion issues but they are happening throughout the day now as well. Not just in the evening hours. They are much worse after 5 pm though. Speeds are also very inconsistent. I can do a speed test and get 9.5 Mbps, then do another one 15 minutes later, and am lucky to get 3 Mbps.

10/08/2014: My speed improved dramatically after 11 pm. I'm now averaging 9.4-9.6 Mbps. Obviously there isn't a problem with my line, and this is evening congestion. Going to a faster tier isn't going to change that obviously.

10/07/2014: I came home at 6 pm and noticed I was still synced at 3360/864. I reset the modem and when it synced back up it shows I am provisioned at 11772/1184. However, after doing several speed tests at multiple sites, it shows I am only averaging about 5 Mbps. I was averaging 9.5 Mbps when I had this tier on this same line back in 2011 before going dry loop, and I never had issues with speed drops. I will test again after 11 pm. I have a feeling this is congestion in the Verizon network.

10/02/2014: I received a promotional email today offering Regional Essentials bundled with 7.1-15 Mbps DSL for $44.99 a month for 24 months. I'm currently paying $36.99 a month just for 3 Mbps dry loop. I've been capped at 3 Mbps since I went dry loop in early 2011, and wasn't allowed to order anything faster, even though I had the 15 Mbps tier for two years before I dropped voice service. I am not getting my hopes up. With Verizon anything is possible. My service ready date is set for October 7th. I'll update again after the order is processed.

09/22/2014: Still experiencing severe congestion issues in the evening, between 5-11 pm. My modem stats don't change, latency is usually normal, but my download speed drop sometimes below 1 Mbps. Upload speeds are almost always normal. Then after 11 pm, things go back to normal with the download speed. Calls to tech support have just been a waste of time.

05/22/2014: I've been noticing severe speed drops during the evening hours that started a couple of weeks ago. From about 5-11 pm my speed is dropping from my usual 2.8 Mbps to less than 1 Mbps. Then after 11 pm, it's back to my normal 2.8. Obviously my DSLAM is so full that when most people are home using their connections in the evening, we are see congestion issues. I called Verizon last week and didn't get anywhere. Which is not surprising. Their normal response is unplug everything, wait 30 seconds, and then plug everything back up.

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member for 21.4 years, 3125 visits, last login: 172 days ago
updated 7.3 years ago


Mactron
el Camino Real
Premium Member
join:2001-12-16
PRK

1 recommendation

Mactron

Premium Member

Well trained..

"Great, as long as everything runs smoothly, otherwise you'll be forced to deal with a poorly trained tech support dept"

Accurately their well trained to always blame the customer and say everything is fine on their end. Think of all the money they save not actually providing service.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

1 recommendation

dataice

Premium Member

Re: Well trained..

haha. You got that right. I miss the good ol' days when they actually employed people from the U.S.A. When I recently upgraded my speed from 3 Mbps to 7.1 Mbps, the rep told me there was no such speed for FIOS., uh, duh! who said anything about FIOS? I am talking about DSL over copper! Unreal. I had to call back a total of 8 times to get someone who knew what was going on. Avoid them at all cost!

The Blue Hag
join:2008-08-25
Winchester, CA

1 recommendation

The Blue Hag

Member

their teir 1 phone techs are the worst

I am so tired of having to call DSL tech support and having to deal with those hard to understand robots, the voice-automated system is just as bad as the overseas employees too....

Would be nice if they brought jobs back to the USA and gave us customer service as imagined in their commericials.

I am fed up with Verizon phone support to be honest, they are the worst.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

dataice

Premium Member

Re: their teir 1 phone techs are the worst

You got that right, they have gone out of their way to program the automated system to make it so difficult to reach a live rep,that you will just throw your hands up in the air and relent. God help you if you try to get your local business office involved in it, they will just refuse to deal with you and transfer you back into automated hell, but before doing so trying to sell you on at least a dozen different products and services. It's really sad to see what has happened to a once helpful customer support center, and I feel sorry for the few U.S. support people they have left, knowing if they don't push those services, they will be fired. :-(

OftenOily
@verizon.net

OftenOily

Anon

Re: their teir 1 phone techs are the worst

is your modem on, is your computer on, if you are having connectivity issues please visit our site for answers, power down your router spin to the east and power it back up, please hold, hold a little longer, please hold while I run a line test, no no one but you has ever called to complain about anything, no the problem was solved..is your modem turned on??
Tech support is nothing other then an insult..11229 under dial up speed now for 3 weeks even with the modem turned on

icepunk6
@verizon.net

icepunk6

Anon

headaches for sure!

i decided awhile back to go with verizon dsl 3/768 on a dryloop, tech came out, hooked everything up (came at like 6am when was told they would come between 8 and noon, i know it was 6am because he left a voicemail on my phone, i never answered the door due to sleeping at that time) long story short. i was without my new service (although i had dsl connection lights on modem) for 3 weeks. ended up that they didnt have me hooked up in the hub office, this was also after literally 10 calls of me saying "this is on your end, not mine" they even told me i needed to upgrade my modem/router and it would cost 100$. HORRIBLE customer service, i got exactly the same amount of time i was out of service, 3 weeks credits. so dont hold your breath on 4 months, you were lucky getting 39.99

dataice
Premium Member
join:2002-10-27
Crisfield, MD

1 edit

dataice

Premium Member

Re: headaches for sure!

Yep, I figured that as well, that I was lucky to get at least one month credited back to the account. If they don't credit me for the other three I will probably just let it drop. I don't feel like jumping through hoops again with support and dealing with the long hold times to get them to give me what they already promised. I tend to have a short fuse when it comes to those people, and my blood pressure is already high to begin with.

Hpower
join:2000-06-08
Canyon Country, CA

Hpower

Member

Damn

Man I feel your pain. I'd die 3 weeks without connectivity. I already was going nuts with 2 weeks of no service for getting charter pipeclog pipeline.

Seems like Verizon does a horrible job with their DSL service but does a much better job with FIOS.

stefanie2530
@verizon.net

stefanie2530

Anon

DLS Tier 3 phone#

I'm truly thankful that I'm not the only person who has such problems with Verizon...I'm not happy about your problems, I'm just happy that these things don't only happen to me!

Does anyone have the Tier 3 DSL phone number? I had it and now a friend needs it and of course I can't locate mine...she's calling Tier 1 asking for Tier 3 help and they claim to have no clue what she's talking about and hang up on her...

Thanks!

dataice
Premium Member
join:2002-10-27
Crisfield, MD

4 edits

dataice

Premium Member

Re: DSL Tier 3 phone#

Those Tier 3 direct #'s don't work anymore. Since Verizon now outsources its entire DSL support overseas. They use to work when they were still based here in the USA, but I haven't reached a US based CSR since at least 2007, much less a Tier 3 based rep. So, unless you subscribe to their premium support plan, which I am not even sure if that isn't outsourced as well, you probably will be unsuccessful in getting one of the Tier 1 CSR's in India to transfer you to a Tier 3 rep. That's if they even have any Tier 3 reps on the staff in India, and even if they do, I seriously doubt they will know any more than the Tier 1 script robots manning the front lines. Most of the reps that I spoke with when I had my recent problems, didn't know anything more than what was on the script in front of them, no matter how high up the ladder I climbed.
radiomaze
join:2009-10-25
Curwensville, PA

radiomaze

Member

Tech Support, yeah if you want to call it that

I called not long ago for some help with modem/router issues . The tech said, in that barely understandable broken english, sir I'm going to send you toour expert support. Well I knew there was a fee but didn't know how much so I asked the "expert" how much will it cost? She replyed its a one time fee of ONLY $89:-() I said no way I think I can figure this out myself. You have a nice day. Then hung up the phone.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

dataice

Premium Member

Re: Tech Support, yeah if you want to call it that

I would keep a VERY close watch on your bill for the next few billing cycles. It would not surprise me in the least bit if those clowns tried to bill you anyway for the $89.
lsetler
join:2010-01-18
Elkins, WV

lsetler

Member

Verizons DSL support

Like everyone else, I also went through the hell of trying to work with the outsourced "techs" in India when my 3.0 service dropped to slower than dial-up. I spent every day for a week dealing with India before I demanded an English spealking supervisor and was transferred to a San Diego location set up to handle calls escalated over the cultural/language barrier in India. Although they were more pleasant to deal with, I got conflicting stories: a field tech would be sent out (I had to be home) which never happened to I needed to downgrade my plan as my location was not eligible for the 3.0. That put me over the edge so I went to the corporate website and found a listing for people in the Media Affairs Department that included office phone numbers. Several calls went to voicemail, but eventually I reached a V.P. in the department who answered. After explaining the whole problem, he asked for my contact info and said someone responsible for my area would call me back. Sure enough, the next morning, I got a call from a Supervisor IN MY STATE. After listening to my experience to date, she said she would do some checking and call me back. One hour later, she called asking if I was going to be home for the afternoon as she was diverting a tech to handle my problem. She said she had checked with the engineering department and I should infact be able to get 3.0 and was on the "edge" to get even faster. She promised to stay on the problem until I was satisfied. Two techs came to the door about an hour later. They said they had been diverted from doing routine work in a town about 60 miles away. They were exceptionally professional and checked everything from the modem outward. They made some changes in my network interface box as well as rerouting my cable pair at several points between me and the CO. They explained that they had cut the distance to the CO nearly in half. Speed tests showed that they knew what they were doing as i was now getting over 3.0 consistently. That was over 3 months ago, the "ticket" is still open and the supervisor calls about every two weeks to check on my service. She credited me with 2 months service, cancelled my contract and put me on a month-to-month plan at the contract price.

Moral of the story: Upper level tech support based in the US does exist and you can speak to them, you just have to be resourceful and MAKE A LOT OF NOISE! I'm just hoping my service remains the same when the Verizon/Frontier deal goes into effect later this summer. I'm already collecting a list of phone numbers, just in case.

Selenia
Gentoo Convert
Premium Member
join:2006-09-22
Fort Smith, AR

Selenia

Premium Member

Take advantage of BBR

They provide a Verizon Direct forum manned by people who actually understand English and know something about the product. It's the only way I got a couple complex issues solved that left the phone techs clueless then denying there was an issue. The techs here goit me fixed up pretty fast. Try it.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

1 edit

dataice

Premium Member

Re: Take advantage of BBR

Thanks, I am aware of this, but having several different billing issues required the attention of a live rep from different departments.
chgo_man99
join:2010-01-01
Sunnyvale, CA

1 edit

chgo_man99

Member

Is the same thing with VZW?

I have ATT Mobility with business customer support and they are US based. Also with landline when I placed cancellation with DSL (ATT YAHOO) the CSR was from US.

I can email them instead call them and they can integrate landline and wireless services in one bill. I never had major problems with ATT except in their sales department when I tried to obtain U-Verse Internet only without $150 installation fee. If their installation cost less I might go with them, but instead I went ahead and switched to Comcast.

P.S I know East Coast is Verizon's territory, but many areas in Connecticut have ATT. Its interesting why.

the dude
@verizon.net

1 recommendation

the dude

Anon

Verizon blows.

I agree that Verizon's service has been failing miserably as of late. I am not able to get DSL service at my address because as the sales rep told me, "We are spending all our time and money making FiOS available." So pretty much what he said is that DSL customers can suck it. I used to have DSL at the house, rented it out while I moved out of state for a year, and my renter had DSL. I move back in and magically there is no DSL. It disappeared. MAGIC!
ProgenitusRH
join:2010-09-04
United State

1 recommendation

ProgenitusRH

Member

Verizon POS...+ taxes!

VERIZON DSL? forget about it. get rid of them, ive had problems for a month now and still no fix even through the direct forum here and hours of tech service (no joke). theyre all a bunch of stupid lazy good for nothing POS that dont care about DSL customers because they wanna push everyone to Fios. I'm switching to cable next week. Oh, there goes the connection again. Yeah, def. switching to Optimum. Good luck with your situation.

fraquar
@rr.com

1 recommendation

fraquar

Anon

Go figure?

Well, when someone wants to sell you a (one time or yearly contract) "service fee" for fixing THEIR service when the problem is obviously on THEIR end - there really isn't anything more to say but goodbye.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

1 edit

dataice

Premium Member

Re: Go figure?

Obviously if changing providers were an option I would not hesitate. They are the only option for broadband in my entire county.

kalixto
@verizon.net

1 recommendation

kalixto

Anon

FIOS anyone?

I can't help but think that Verizon wants their customers to switch to FIOS. To that end, they neglect their DSL customers and provide poor service support. While this is unethical (after all we are still paying for a promised level of service), it is unlikely that they will ever be held accountable. We live in a corporate state. Get used to it...

dataice
Premium Member
join:2002-10-27
Crisfield, MD

2 recommendations

dataice

Premium Member

Re: FIOS anyone?

You got that right. Verizon will never be held accountable for the neglect its copper network and its customers are seeing. They have deep pockets and plenty of money to throw around in Washington, DC to make sure that things remain the same. My area will never see FIOS rolled out. They tend to cherry pick the areas they want to invest in. Which usually means, affluent customers only.

VeriGONE
@verizon.net

VeriGONE

Anon

VERIZON!



Have been a home and DSL customer for over 8 years.. my internet bill keeps creeping up... and have been a cell phone customer for the past 3... all the while the keep promising to have FiOS in the Ranch Cucamonga for the past 3 years, but nothing!

I have recently moved and have taken a day and half off work and spent 5-6 hours on the phone in order to get my land line and DSL hooked up at my new residence. It has been a nightmare dealing with the online support... the right hand has no clue what the left hand is doing... I am continually transferred to extensions with long hold times only to find out it is the wrong department... it is a joke! They have hired a bunch of minimum wage clowns and they dont give a shit! I had a supervisor hang up on me as he did not want to listen and insisted that i was wrong!

I am shopping for another high speed internet cable company (ideally packaged with an affordable home phone and HD TV) deal... any suggestions???

verizon_lies
@verizon.net

verizon_lies

Anon

verizon is the worst for customer service

I agree with the latest post that Verizon is swell until something goes wrong. I have had Verizon for at least five years and all has been well until recently. But the measure of a company is the quality of their customer service once the inevitable happens. My connection has been abysmally slow for about two weeks. I believe I've yelled at everyone in India. I demanded a North American phone number, but was told they don't have access to any. Two tech appointments made--two no-shows. Tech finally came on a Saturday and told me it was my laptop--even though it is about a year old and it works fine everywhere else and doesn't explain why all the other wireless devices in my house are having the same problem. He left with this sage advice, "Good luck." I have a feeling he says that a lot. My speed was miraculously restored about 3 hours after he left. That lasted until Monday afternoon--back to slow speeds.

Does anyone have a North American phone number to share?
wirelessdog
join:2008-07-15
Queen Anne, MD

wirelessdog

Member

Re: verizon is the worst for customer service

You can switch to DSL Extreme in any Verizon area. It may be a few bucks more a month but well worth it IMHO.

-Or- for $50 a month you can PM me and we can switch you to our DSL service.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

dataice

Premium Member

Re: verizon is the worst for customer service

I just sent you a pm wirelessdog. I'm interested in seeing what you can offer me. Please get back to me as soon as possible as I am now without any home broadband. I only have AT&T 3G via my tethering plan at home. That's capped at 5 GB a month so I need to hear back from you very soon or I will have to check into other options.

Diving In
@verizon.net

Diving In

Anon

My blood is boiling just reading of your ordeal...



I was just about to purchase Verizon DSL, it's faster and cheaper than Comcast from what I hear. I've heard nightmare-ish stories about both companies' customer service, so I was going to cross my fingers on that aspect and just make the seemingly economical choice. I think when companies get too big this is almost inevitable and even competition between companies can't save customers from the lack of accountability - there's always a new customer like me who will sign up for service when some other schmuck gets fed up and cancels. Well, time to bite the bullet and order my DSL. Hopefully I will not regret this.

dataice
Premium Member
join:2002-10-27
Crisfield, MD

dataice

Premium Member

Re: My blood is boiling just reading of your ordeal...

I wish you the best of luck. I hope you don't experience the same mess I had to deal with. I wouldn't wish that on my worst enemy!

Cherry1rn
@verizon.net

Cherry1rn

Anon

Phone calls 3 hours Verizon

OMG, I felt like I was the only one! 3 to 4 times a year since I was dry-looped. Sorting out billing issues. I have recently overpaid more than 600.00 to get service of DSL restored after being disconnected for nonpayment??? One-bill and wireless department both had payments logged showing no balance due...DSL claimed I had over $900.00 due!!!! Trying for a year to get off the one-bill, with no success- The "Indian" supervisor...no help. My Brother works for the Business unit, he can't even find a person for me to attempt a resolution or to get my 600bucks back!

postjosh
join:2006-01-01
New York, NY

1 edit

postjosh

Member

so, it's not just me

wow, i thought i was having a hard time with verizon dsl (see my review »Review of Verizon DSL by postjosh). i'm very impressed with how well you documented your ordeal. a few thoughts...

i now start my customer support process by posting to the verizon direct forum here. i then report back to the forum what the phone support people did to follow up. this seems to help.

i'm wondering what's going on with the pricing. i was told less than a month ago that the $45/mo was for no contract but that if i signed up for a year, they would do $35. it sounds like they're not offering that to you. maybe you need to ask again or maybe they are phasing it out. it may be regional. i'm in nyc. i hope i can still get it, if they fix my problem. they already reneged on the $27 for life deal with me. i had the pots billed separately from the dsl but they claimed that by cancelling pots i was changing my service and my lifetime contract was cancelled. i think that's bull but what am i going to do, get a lawyer?

i haven't seen any evidence of them intentionally lowering my sync speed. i think my speed issue is the result of their network issues. they provide advertised speed in my office consistently.

also, why is that the techs ask you to test my using speedtest.net? that makes no sense to me. shouldn't the first thing they look at be the sync speed listed on your modem's home page (192.168.1.1)?

it's clear to me that verizon is no longer interested in dsl. they are pushing fios like crazy and i may have no choice but to give in and pay the higher fees to get decent broadband.

again, sorry for your pain and thanks for logging it so carefully.

- josh

dataice
Premium Member
join:2002-10-27
Crisfield, MD

dataice

Premium Member

Re: so, it's not just me

Yep, that's exactly the issue. Verizon no longer cares about copper POTS and DSL. They are putting all of their resources into FIOS and wireless, while letting the copper plant die a slow and painful death. That leaves us stuck with sub-par service. At one time Verizon DSL was rock solid. I could count on one hand how many service issues I had in an entire year. Now I am having issues at least two to three times a month. This was the very reason I left cable because of the constant issues. Our cable provider in this area is Charter Communications, and you would only use them as a last resort. So that leaves me with Verizon DSL or 3G wireless from Verizon or AT&T with it's 10 GB caps, and $10 per GB overages.

FIOS isn't an option for me and it will probably never be. I live in rural southeastern MD and the chances of them rolling out FIOS in this area of the state is slim to none. I wouldn't be a bit surprised to see them sell off my area to a regional player like they have been doing up north in the New England area. I've had several field techs at Verizon tell me that corporate just isn't spending the money anymore on the copper plant and the only thing techs can do is do patch jobs and basically put band aids on the problem. No money is being spent on true upgrades or proper maintenance.

••••

ahhhhhhhhh
@myvzw.com

ahhhhhhhhh

Anon

verizon dsl sucks

Verizon DSL is horrible. Hasn't been working so i called tech support. What a joke. Canceling with Verizon now. This is my third time having these issues in the last 4 months.
NYC Girl
Premium Member
join:2007-02-04
Bronx, NY

NYC Girl

Premium Member

Customer service is hideous!!!

I've never seen anything like it!!! You have to follow up on every single request or ELSE!!! I've just had FIOS installed all I can say is UGGGHHH.
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