 Review by Packeteers 
UPDATED: 311 days ago
member for 3 years, 962 visits, last login: a few hours ago
 Forest Hills,Queens,NY
 $40 per month (12 month contract)
 about 9 days
 Verizon
 "Very Reliable Availability, Speed, Low Packet Loss"
 "All Verizon Employees will pass the buck if you let them"
 "definitely worth trying the first Month free in hopes they get it right"
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(ratings above consensus)
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Original Install: I was one of Verizon's first $30/mo customers for my area back in 2004 and had to suffer a lot of their growing pains. the problems reached it's worst at the summer'05 when I finally complained consistently to Verizon that there were problems with my phone wires to the CO (less than a mile away) and poor routing from the CO to the CLEC. Once I got past a few Tier-1 idiots, I finally found a Tier-3 tech who confirmed all my packet loss issues. They changed my pairs and routing over a few days time, and ever since then I've had nothing but rock solid performance and speed during this past year. So all is forgiven, and I don't hesitate to recommend this service to others. I even sold several other friends and relatives in other areas of Queens on getting Verizon this past year, and not a single one got back to me with any complaints thus far. I sometimes find their DNS a bit sluggish, so I supplement that by using TreeWalk.
Dry Loop Update: I went "naked" in March'07 and migrated my POTS line phone number to another wireless carrier. Months later when I noticed my DSL speed and latency were deteriorating, I inadvertently found out the people who moved me from POTS to Dry Loop screwed it up, and they would have to migrate my account to a new phone number. Sounds like a clerical problem right? but instead I suffered 2 weeks of bouncy intermittent service, then I was totally cut off twice for a week at a time while Verizon twice tried to migrate me over to a new phone number.
I had to spend 600 minutes on my cell phone with tech, billing, sales, and even service cancellation counselors to get them to clean up this mess. I finally had to camp out at the employee entrance of the Verizon CO and catch a DSL cross connect tech on his way back from lunch, and bribe him with a box of doughnuts, in order to get someone to finally straighten out this Verizon created debacle that same day. As I update this my DSL is rock solid with 8 hops to Yahoo and zero dropped packets all day. Now I have to go back and waste another 100 minutes making sure they don't charge me extra to reconnect me twice, and hopefully get credit for the Month of service I was unable to enjoy.
Best advice: take nothing for granted! follow up a day or two later on all customer service related calls to make sure the person you originally spoke to didn't just pay you lip service and pass the buck to the person you are now calling back.
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