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Member review of Verizon Online DSL


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$36 per month avg ($17 to $95)

Speed test results 3 year trend
Review by twgbf See Profile
UPDATED: 49 days ago
member for 2.3 years, 1029 visits, last login: a few hours ago


Utica,Oneida,NY
$30 per month (12 month contract)
about 21 days
Verizon
"Stable connection"
"Top speed for me is only 1.5"
"Still good value for the money"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    My Other Reviews·DIRECTV
    10/15/09 update:

    My dsl is still going strong. No outages or slowdowns. I added Direct TV service for a triple bundle and said goodbye to Time Warner. We're very happy with this setup.

    5/28/09 update:

    My phone discounts expired in December so I changed my service to a double freedom bundle and my download speed was increased to 1.5. My dsl has always been solid...no down time since I've been with Verizon. The few times I've called tech support this year have been positive so I gave them a little better rating.

    Rumor has it FIOS will be in Whitesboro (a suburb) later this year and shortly after that in Utica. I've noticed different wiring on the telephone poles around town and some large tan boxes on some of those poles. Sure hope that FIOS.

    11/27/08

    Called and got an upgrade to the 1.0 speed. I had to change from the $14.99/month for life to $19.99/month with a one year commitment...still a great deal for an always on connection. Speeds are very steady with a better upload and it's never been down since I got it. The fastest dsl speed in my area is 1.5 for $29.99 so the 1.0 speed is definitely the better deal. Unfortunately FIOS will not be here very soon.

    1/10/2008 update:

    I was able to get the price for life online. Took several tries though.

    1/8/2008 update:

    My dsl has been solid since I got it. No down time...steady speeds...all I really need in an internet connection.

    After setting up my mother-in-law's computer for the $14.99 for life 768 speed dsl I was impressed with it's performance and price. I just do email and surf...no heavy downloading. I could very easily live with the slower speed. And for $14.99 a month? Great price for what you get.

    I called Verizon billing to see if I could downgrade my speed to the 768/128 from my current 1.5 speed for the for-life price. They told me that offer was for new customers only but they could give it to me for $19.99 a month which I declined. Since I was not on a contract I told them I would rather cancel my dsl (I'm still on Roadrunner). They transferred me to the cancellations department. I spoke with a very nice lady who offered me the 768 service at 14.99 with a 1 year contract. She also gave me a reduced price on my phone service for 6 months. I accepted that and plan on calling them again when each offer is up. Too bad you have to play these games with them.

    Roadrunner has gotten their act together and also finally gave us a speed increase this month to 10/1 but at about $45 a month. I called them to cancel a few months ago and they immediately offered me $29.99 a month for a year to stay which I also accepted. I still have the kids living here and they like the higher speeds. I use the dsl and the kids use the cable...every one is happy. When they move out and if the Verizon connection is still steady I will just go with that and cancel the Roadrunner. Probably will have to haggle with Verizon every 6 months or so to keep the price low.

    Original review:

    I have been a long time cable user (Adelphia and then Roadrunner) but the switch over to Roadrunner was a bad experience in the Utica, NY area. We would lose connection or it would be dial-up slow and my voip (ViaTalk) would not work. I decided to switch back to Verizon for phone service and also decided to look into dsl as a backup connection. Since I was also getting phone service it took a little time to be activated. I've been on Verizon dsl a little over a month and it's been a stable connection with no down time. I have a Westell 327W modem/router. It took a few calls to tech support and a few visits from a technician but now I'm getting a consistent 1.5 down (too far to get 3.0). I don't notice much of a difference doing what I do over the internet vs Roadrunner (about 3.5 down). Cost for dsl is $19.99 for 6 months (then 29.99 after that). I also went with a Freedom Essentials plan for $24.99 for six months. After six months it'll change to a Double Freedom plan. If the connection remains stable I'll drop Roadrunner and just go with Verizon. I may not be saving any money with a Double Freedom over a cable/voip setup, but I have a stable internet connection and reliable phone service and that's what I want.

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