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Member review of Verizon Online DSL


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read 4033 reviews (2055 positive) (1065 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$32 per month avg ($14 to $95)

Speed test results 3 year trend
Review by seige101 See Profile
UPDATED: 20 days ago
member for 5.1 years, 45 visits, last login: 13 days ago


Palmer,Hampden,MA
$15 per month (12 month contract)
about 10 days
Verizon
"Price"
"Huge reliability problems after 6 months"
"Good value for the money when it works!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·Comcast Digital Vo..
    ·Comcast
    About 1 week from order until my line was setup at the CO to be ready for DSL.
    Had a SNAFU on the line coming to my house somewhere on the street, Tech came out installed a whole house filter in the network interface, and repaired the line in the street.

    I purchased 1.5down/384 up and am getting
    1400 down and 350's up

    Cable got to be to expensive, normal web surfing is the same downloads are only slightly slower compared to cable.

    Overall happy will update in a month.

    Update around June 2008 to present. Several problems have been happing recently causing to drop connection multiple times. 7 calls to tech support and 3 techs coming on-site to 'fix' the problem it is still broken.

    Basically every time it rains in the area the modem will randomly loose connection ranging from several seconds to minutes and even hours at a time. This is completely random and happens multiple times when it rains.

    7-21-08 the last verizon tech who came to the house, performed line tests from the house, to the pole, to the large network box at the end of the street all the way down to the co. He told me everything was working fine at the time, i stated again yes, yes it is because it's NOT RAINING OUT. He said well if it aint broke i can't fix it.

    One final call to tech support on 7-22-08 advising them of the problem still being there. I said it no longer needs to be fixed as i will be canceling service in 1 week.

    Service canceled after numerous problems. Current Service Comcast High Speed internet

    Followup comments:
    view ALL 2 comments
    bort9999

    join:2008-07-25
    Litchfield, NH

    Rain Rain, I may be going away

    I have had the Verizon DSL (1500kbps plan) for a few years now. Something keeps going bad in heavy rain. It gradually get worse and worse until they eventually fix it (usually after multiple tech support calls to India). It is worth trying to get the service technician on the phone if you can- it takes a while to get there though. They WILL NOT send out a repair tech if the speed being delivered is greater than 50% (of 1500kbps in my case). This rain thing has happened 2-3 times in 2-3 years now. It is frustrating. I'm considering switching to Comcast. Verizon is great when it works, but it is the most flaky and unreliable thing when it starts to have issues. The tech support process is completely unchanged in the last few years- except for the India thing, and it is now and always has been a horrible experience to use it. They keep pushing their FIOS thing- but it costs too much and is too new I think. Nobody I know needs that kind of speed or is willing to pay that much for it. Go figure.
    permalink · 2008-07-25 00:43:58 · Print · Reply to this
    seige101

    join:2003-06-23
    Palmer, MA
    ·Comcast Digital Vo..
    ·Comcast
    ·Verizon Online DSL

    Re: Rain Rain, I may be going away

    I agree it is great when it works, up until late may i had no problems and was very happy. They (tech support) was able to run several line tests when the actual problem was happening. However they continued to run them so after it stopped raining it tested out fine. 2 technicians came out 2 weeks apart, and after the last tech told me it's working so "If it ain't broke i can't fix it". Well that was the straw that broke the camels back. I think 7 weeks 6 calls to tech support and 2 techs visiting was ample opportunities on their behalf to solve the problem.

    You are right about tech support in India, can barely understand them. They read exactly from the script. Do not know their own system etc. Every call was at least 30 mins and each one was more painful than the last. Several times i asked to talk to someone who would be working on the problem so i could explain it to them but was denied.
    permalink · 2008-07-27 01:03:42 · Print · Reply to this
    Forums » comments on review of Verizon Online DSL

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