Review by jstack 
Posted: 1 year ago
member for 7.9 years, 2498 visits, last login: a few hours ago
 Los Angeles,Los Angeles,CA
 $30 per month (12 month contract)
 about 4 days
 Verizon
 "The price was competiitve"
 "Slow 80% of the time. Outsourced tech support useless, Phone system"
 "Never really worked properly"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I ordered the 3/768 package online for $30 online. It seemed like a good, especially since it was dry loop service. I got an email the next day confirming my service, but it did not list the exact package. I called Verizon sales to confirm the speed package and much to my surprise, my order was placed for the 768/128 package. I tried to correct the phone representative, but their online response was that I had to pay $41.99 to "upgrade" my service since it was now a phone order. 3 representatives and half an hour later, I finally found someone who would change my order for the right price.
I received my modem 4 days later and the dsl was already up. I was provisioned at 864/160 and had to wait another 4 days to be upgraded to 3/768. Now provisioned at 3360/864, I noticed a dramatic slow down at night. The speed would drop from 2900/725 to 400/725 gradually from 4pm to midnight. I posted the issue in the Verizon Direct and a technician was sent out about a week later, The tech came at 9am and he did not see a problem. He actually confirmed I was only 4000 feet from the CO and my line had maximum sync rate of 7900/1024. Never once did I lose sync throughout this ordeal. This where things took a turn for the worse.
I placed many, many calls over the next two weeks with no real results. Support sent a new modem in hopes my modem was defective. I called to activiate the modem when I received it and the outsourced representative took 100 minutes to get me up and running. The modem didn't fix the problem and more calls did not help. I didn't have the time to deal with issue so I decided I would cancel the service.
I placed a call through their horribly mangled phone system and I got to a rep who agreed to cancel my service. I thought I was done, but like before, I wanted confirmation of the cancellation. I called yesterday and of course the service was not canceled. They did not even have a record of the call ever being placed. This rep actually canceled the service and I received a confirmation number. Now I have to wait for my bill and see what else they screwed up.
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