Review by rtfm8 
UPDATED: 183 days ago
member for 4.3 years, 67 visits, last login: 23 days ago
 Bethesda,Montgomery,MD
 $19 per month (12 month contract)
 about 60 days
 Verizon
 "Thus far, it works...."
 "An installation saga worthy of Kafka...; with the Phone Tree from Hell thrown in."
 "If I had a viable alternative....."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I was changing from a CLEC-provided DSL on a VZ line; to VZ-DSL. Verizon refused to even take an order for future installation if you have service now. They tell you to first disconnect your existing service, *then* order and, by the way, be prepared to wait a week or two
Appeals got me nowhere. I finally disconnected my existing service as I left town for 5 days, and tried to order the new service the next morning; they then refused to take the order! "You only qualify for FIOS.." was the BS.
After hours wasted on more phone calls and bitching; they started the installation the day **after** I returned. But I'd made such a stink that they got it working by the end of that day. I'd opted out of their "free" modem/router to save a week to ship same.
They of course capped me at the wrong rate [768K, not the 1MB+ advertised for the $18 price] but fixed it on request, once I got a human in Billing.
The real Hell is reaching that (or any) human. [Does anyone recall »tinyurl.com/qy3guo "Who can replace a man?" by Brian Aldiss?] Call the main 800 567-6789 number and it is death by phone tree. No matter how many questions you answer, there's always another. Plus, as I found out; it does no good. Since there is FIOS available here [a mere $50/month vice $18.... and give up your copper....]; I get sent to a FIOS desk every time; where they try and upsell me. I still can not say for sure that I am being billed correctly.
I wouldn't think of using their mail or news servers, so I can't rate them. There is a really stoopid email response system. You mail a complex question, you get a dumb answer back from the robot. They consider it solved, and you have again no way to reach a human.
I doubt I'll ever get the promised rebate.
In summary, once they installed me, it has worked OK; but I had any competitive alternative as Mikey Powell promised, I'd never be here.
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