Review by Selenia 
Posted: 123 days ago
member for 3.1 years, 543 visits, last login: a few hours ago
 Pittsfield,Berkshire,MA
 $20 per month (12 month contract)
 about 5 days
 "Connection almost never goes out. Get my provisioned bandwidth almost 24/7"
 "Verizon of India tech support doesn't even understand English. Poor latency."
 "If reliability is your utmost concern, then definitely get this service. Prepare for a headache if you ever do need service."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I have had them at my 2nd house for over 5 years, so thought it time to give my review. Connection is very stable. I have only ever had 3 issues with it in 5 years. 1 time(back when tech support was ok), it was simply a defective modem, for which they advance shipped me a new one with a prepaid package to ship the old one back.
My 2 more recent issues were handled terribly by Verizon of India. I could not get one who actually understood English or was willing to forward me to someone who does. I actually ended up getting them solved by e-mailing Verizon via my RR connection. Not the optimal solution if the VZ connection were to be your only internet link. The process went at an ok speed considering it was e-mail correspondence, but I would prefer some real phone techs. I am still having issues with latency, however, that noone seems to be able to see but me, yet I do still get my full bandwidth. It's not so bad that I can't play an MMORPG, but it does hurt a bit on FPS. I have my fingers crossed they do solve it eventually.
The presales people were pleasant and informative about options for different packages, but lose many points by not being able to tell me whether many of them are even available to me. They left the install open-ended and said it would be 2 weeks if I can get it in my area(I'm pretty close to the CO, but they didn't seem to know that). The rest went smooth. They let me choose what I wanted so that they could "test". It was live really early, taking only 5 days, instead of 2 weeks.
It's really too bad all but reliability has gone downhill for VZ, with tech support being the biggest joke. It probably isn't suited for serious gamers, either. The latency is just too high, even though they tell me everything looks fine. Ironically, the latency used to be really good, much better than TWC(an area for which TWC has actually improved). If you need a stable connection for net browsing or maybe a very small server or p2p app, then it might be worth considering. VZ only filters the typical ports many ISPs filter for network security. Home users likely won't miss them and more advanced users can easily work around it. They also do not throttle any protocol by my testing and have never been reported to do so.
My package: 3/768
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