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Member review of Verizon Online DSL


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read 4241 reviews (2145 positive) (1138 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$36 per month avg ($15 to $95)

Speed test results 3 year trend
Review by ourumov2 See Profile
UPDATED: 23 days ago
member for 29 days, 6 visits, last login: 13 days ago


Hackettstown,Warren,NJ
$29 per month (12 month contract)
"Nothing really"
"Started charging me even though there was no phone line from the pole to my house"
"Support is useless"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Ordered 3.0 Dry Loop DSL for my new house about 2 weeks ago. I made it clear that there was no NID on the outside of my house and no line from the pole to my house - they said it would be installed free of charge and asked if I needed inside wiring. I said I would do the inside wiring myself to curb their $120 charge.

    Come today I get an email a day after my service ready date saying that the service is active and I will start being billed. There is still no NID on the outside of my home nor a line from the telephone pole to my house. How can I possibly be active and billed when I dont even have a physical line to Verizon???

    They ran a Line Test and said that I would have to install my modem for the line test to be accurate so I will update later on today when I get home to see if they miraculously installed a NID from the time a left for work to now.

    Update 10/29/09 430pm

    Well what do you know, there is no NID. I called Verizon again and the first person did not know what a NID was and I was transferred to my local business office. The local business office said she cant get a NID ordered since I have dry loop, so she transferred my back to customer service. The customer service guy wanted me to plug my PC into a phone line, after clearly explaining several times that I do not have a phone line hooked up from the pole to my house he transferred me to someone that was able to schedule a technician to stop by. This 'scheduler' then asked what I needed and he then transferred me to someone who knew the schedule. Finally, this last person asked me when I would be available - so I said tomorrow and then he told me the technician would stop by anytime between 8 am and 8 pm. ARE THEY KIDDING ME??? I told them that I have a job and a NID install is on the outside of my house- he said I had to be home regardless. So now I left a big fat note on my door telling the technician to just install a NID and that I would take care of the inside wiring. I will update tomorrow.

    Update 10/30/09

    Surprisingly a Verizon technician came out and installed a NID outside my home. I tested as soon as I came home from work and there was indeed a working DSL line!. I then wired the inside of my home and am getting some great speeds for being 2.5 miles away from the CO - 2.9mbps down and 300~ up.

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