Review by rloteck
Good "Fast ordering process, which is about it!"
- Location: Gilroy,Santa Clara,CA
- Cost: $59 per month (24 month contract)
- Install: about 10 days
Bad "Support sucks, and DSL speeds really slow at 2mbs per sec"
Overall "I really had no choice but Verizon, since I am in a Verizon only area."
|Pre Sales information:|
Value for money:
(ratings below consensus)
This is my first time dealing with Verizon in Gilroy since I moved from San Jose where I had AT&T, and I would have to say that my experience with Verizon has been a nightmare to say the least.
In January when I moved to Gilroy after I got married with my wife, I wanted to get a good DSL service provider, so I looked around, and I found Verizon, which was my only choice. After I signed up for their DSL service I was sent my modem, and I was on my way to getting high speed DSL. WRONG. First, the DSL speeds sucks in Gilroy, I only get may be 2mb per sec, and then, the service is not very reliable.
However, that is not the worse part, when I called teach support to help me setup the DSL Westell 6100 modem under bridge mode, I found my self in the twilight zone, since no one know crap about networking. Nevertheless, I gave them a chance to help me configure the modem to support bridge mode as shown on this link: »www22.verizon.com/Support/Reside···3756.htm, however, after hours of trying, and 5 calls to different people, the modem would not assign me an IP address. I tried attaching a Linksys router, my Cisco Firewall, and my computer, but nothing worked. I finally gave up on Verizon teach support, since they could not figure out what was going on. At this point, I took matters into my own hands by testing the DSL link while the modem was under the bridge mode configuration, and I found that the Verizon DSL server was not replying to my DHCP requests for a IP lease. When I discovered this, I called the DSL support team again, and they opened a trouble ticked to see what was happening. After 4 days of waiting for a support person to call me, one finally did, and only tried to help me setup up the modem to work under bridge mode again. At this point, I had it. I asked to speak to a US based support person, since the support team that was helping me did know enough about basic networking to understand how DHCP worked.
After being placed on hold for 30min's, I was transferred to premium support where they told me it would cost 10 buck a month for support. And of course there was a catch, I had to commit to 10 months of service.
I would NOT recommend Verizon, they really need to work on their support model, and DSL service speeds.
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