Review by edscherer 
member for 181 days, 1 visits, last login: 139 days ago
lodged 181 days ago
 Baltimore,Baltimore City,MD
 $20 per month about 60 days Verizon "better than dial up" "for years has gone down daily and Verizon never fixes problem" "If any other viable alternative were avaiable I would switch"
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Initially approximately 10 years ago the DSL service could not be activated and it was not until I grew furious after weeks of tinkering around and insisting on escalation that a member of the presidential unit identified the problem as Verizon's. Data entry in something called "virtual bindings" at the C.O. was incorrect and once corrected service began. This line has been problematic since day 1 though. Right now I am going through daily interruptions in service which Verizon refuses to address. I get the idiot troubeshooting program - reboot, reboot, reboot even though I have told Verizon repeatedly that I was the N.A. at my previous employer. The problem is OUTSIDE my home as I cannot get DSL sync at the N.I.D. (outside the house with the internal wiring disconnected) with 3 different DSL modems, different patch cords, etc. Line signal quality indicates an intermittent short but Verizon will not trace the problem and fix it for once and for all. Furthermore, while Verizon is throwing out the chum to get customers to upgrade their FIOS connections to 300/75 (mbps) some of us are still crawling at 740/128 (kbps) on a GOOD day. I live in a high population density urban area. I do not believe that setting up a network where houses are hundreds of feet apart is less costly than setting up a network where house are rowhouses that are connected to each other. I believe it is redlining and no matter what Verizon says it amazes me that many of my suburban friends have had FIOS for years when we cannot get it and Verizon has no plans of delivering it to my area. I do not know what arrangements Verizon has with Baltimore and Maryland in the form or tax abatements, credits, etc. but do know that in 2010 Verizon had a NEGATIVE federal income tax (receive a "rebate" from the government when profit exceeded 15 billion dollars and not a nickel of federal income tax had been paid). When are we going to stand up to these kinds of companies and demand that 1) they provide reasonable service to people EQUALLY, 2) they become good corporate citizens by paying taxes and stop resting on the laurels of how many jobs they have created when those jobs generate tax revenue that does not necessarily return to the jurisdiction where the corporation operates and 3) start holding our public officials accountable and even personally invest in investigations of theses PSC officials to determine what if any perquisites they receive from businesses such as big red in exchange for "favorable treatment." Thank you the opportunity to express my opinion. After spending scores of thousands of dollars to Verizon for poorer and poorer service I am looking forward to some kind of alternative but that might be like waiting for the Easter Bunny. Whatever the case, Verizon is out of control and we need to start talking with our pocketbooks and our votes. Ed S.
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