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Six Month Rating

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Review by elgrip See Profile

  • Location: Pittsburgh,Allegheny,PA
  • Cost: $30 per month
  • Telco party Verizon
Good "when it worked it was fine"
Bad "there were months of terrible service without any seeming path to resolution"
Overall "incompetent service when things were bad, and I spent days on their tech support phone line"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

I have had more than a month of pain from our local Verizon at my
home; for what was supposed to be a 6Mbps service I was getting
100kbps many times; more often it was stalled at about 400kbps. I
could have tolerated that if there had been any path to resolution;
but after spending more than 15 hours on their tech support line,
really getting used to their music, and having their tech come out
and tell us it was our modem, then swapping out with his only to find
that his was faulty too; and then getting another modem sent, of a
different brand, that also delivered the same low speed, I finally
snapped. All of this is after occasional bouts with Verizon over the
years when our service was slow or dropped.

Now at my work, I have been finding that our dsl from Verizon has
been dropping out about 5 times per day. Its speed is fine, but its
reliability is so bad that from minute to minute there is no
certainty that I can keep working.

Is is a coincidence that I have been getting calls from Verizon
telling us that they are switching all of their internet to FIOS and
that we should upgrade to get its benefits? My feeling is that they
are making trouble for their dsl customers in order to make them
switch to their more costly - though admittedly higher-speed - service.

Since then I have had cable dsl with a nominally lower maximum speed
and it has been rock-solid at home, at all time exceeding (by a small
margin) its rated speed.

I am getting Verizon's message now, with my work dropouts, and have
ordered cable for work as well. What a relief to be off that terrible
Verizon dsl at last.

member for 1.8 years, 10 visits, last login: 1.7 years ago
updated 1.8 years ago



Universal City, CA
·Time Warner Cable

DSL lines(copper wire)

They don't want to fix the old copper wire.This is there way to say go Away! Your too much trouble. Costing us too much time and money. We make more on wireless. Better return on investment.Go somewhere else.
On AIR,On LINE and On the GO!