Review by philpense
Good "Low Downtime"
- Location: Washington,District Of Columbia,DC
- Cost: $24 per month (month by month)
- Install: about 5 days
Overall "Generally Decent"
Value for money:
(ratings match consensus)
Have had the service for several years and am generally disappointed in the times when support is necessary. In one particular instance support was called when an independent app showed the bandwidth. Support tech went through a series of scripted questions having nothing to do with the issue. Case was ultimately escalated twice. Apparently, managers are routinely in meetings during the work day. Ten days of constant complaining who actually told me that" the high speed switch was off" This has not happened often but once was more than enough
member for 281 days, 10 visits, last login: 68 days ago
lodged 280 days ago