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Verizon Online DSL page on DSLReports
Six Month Rating

Reviews:
bullet 4502 reviews (2192 good) (1259 bad)
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Review by philpense See Profile

  • Location: Washington,District Of Columbia,DC
  • Cost: $24 per month (month by month)
  • Install: about 5 days
  • Telco party Verizon
Good "Low Downtime"
Bad "Bandwidth"
Overall "Generally Decent"
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Have had the service for several years and am generally disappointed in the times when support is necessary. In one particular instance support was called when an independent app showed the bandwidth. Support tech went through a series of scripted questions having nothing to do with the issue. Case was ultimately escalated twice. Apparently, managers are routinely in meetings during the work day. Ten days of constant complaining who actually told me that" the high speed switch was off" This has not happened often but once was more than enough

member for 1.8 years, 17 visits, last login: 244 days ago
lodged 1.8 years ago

Comments: