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Review by wiggie116 See Profile

  • Location: Pittsfield, Berkshire, MA, USA
  • Cost: $55 per month
  • Install: about 4 days
  • Telco party Verizon
Works well once all the bugs are worked out.
Hard to speak with someone in the States (by phone). took over a month to get congestion issues fixed
Works well, low latency and ok speed at 6.60-6.90Mbps
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Decent service. Overall a B+ hopping for an RT upgrade to ADSL2+ which I'm told is in the process now by the construction crew down the road... They have been pulling/replacing new fiber underground through the man hole covers for the last 3 weeks. its not fios unfortunately . They need a video head first, according to VZ techs

Edit: $61.00 is for phone and internet.

Edit: 8-18-2014
I called into BIG RED about my bill increasing to $61.0 after taxes, surprisingly they agreed to my original price of 45.99 with HSI enhanced (3.1-7 M/Bits per second) and regional calling. Connections is still very reliable. Internets only been down when my power goes out. I am increasing my rating thanks to my connection, reliability, and my last few phone calls with customer service.

5-22-15

Service is still great and fits our needs. Did have few outage and congestion problems. Also had some connections go bad in a splice case,
after a few truck rolls issue was resolved. I could have TWC for a personal connection but we choose DSL because of the latency and consistent speed. Was hoping for a speed increase, but unfortunately that will not happen EVER due outdated equipment and Verizon's abandoning their copper network. I think the next few years will interesting in Verizon footprint....

member for 10.4 years, 2258 visits, last login: 12 days ago
updated 8.8 years ago