 Review by TamaraB 
member for 11.2 years, 4116 visits, last login: a few hours ago
updated 2 years ago
 Brooklyn,Kings,NY
 $20 per month- (12 month contract)
 about 10 days Verizon "Naked DSL (Dry Loop) 1MBPS $19.99/Mo" "Repair, tech support, and billing is a joke" "Rather OK as long as there is no problem, then you are in serious trouble."
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Install Co-ordination:
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Tech Support:
Services:
Value for money:
(ratings match consensus)
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I contacted VZ sales shortly before Christmas and ordered Dry Loop Service. It was a call center in upstate NY. I was essentially "upgrading" from voice/DSL to Naked DSL service. They took my order, and processed it. I received a confirmation email and phone call the next day setting Jan. 2 as the service ready date.
Here it is Jan 2, 2009, and my new DSL service is doing what it is advertised to do. Better than expected actually, as my measured speeds on DSLR are 960/370 Kbps See: »/testhistory/237285/47d46. This is about twice as fast as my old service.
At $19.99/Mo this is a bargain. I had one small billing error, they charged me for some movie Service I did not order at something like $5.00.
So far, so good! I am happy with the service.
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UPDATE
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After a service call it took VZ one whole week to respond to a bad outside wire issue. They missed 4 appointments, each time claiming there was no one home. A lie!
Then I attempted to increase my speed from 1M to 1-3M. It did not work because of the quality of their wire, but the BILLING worked, and I had to fight to get the partial month of high-speed service which I never received refunded. WORSE yet, when they returned my service level back to 1M, they said the $19.99 rate was no longer available!!! They wanted to charge me more now. I had to spend several hours on the phone with billing to get that rate partially reinstated. As of yet, they still owe me money!!
These people are CROOKS! Their tech support, billing, and repair service is atrocious! The service from a technical perspective is solid, but EVERYTHING else is a joke.
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Update:
Service sterling, and have not had to deal with billing, since I have given up trying to get my over-billing refunded.
Comments:
1 edit | Re: If tech support is a joke no comment | |
|  | TamaraBQuestion The Current ParadigmPremium
join:2000-11-08
Brooklyn NYC | Re: If tech support is a joke Not sure what this means. | |
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