Review by fpetson89 
member for 5.9 years, 1 visits, last login: 5.9 years ago
lodged 5.9 years ago
 Wabash,Wabash,IN
 $29 per month about 12 days "Price, Overall Service (when it's working)" "Customer support, Unreliablilty, Unstable Connections" "We've had more problems in 1 month with Omnicity than we had with dialup over 6 years."
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We signed up with Omnicity in mid-Jan because of their special new rates. The service was great for the first week...then it went downhill from there. The 2nd week we had approx 10 days of little or no service, the 3rd week we had approx 3 days of no service. At night, we were lucky to connect at 20k speeds, if we could connect at all. We spent hours on the phone with customer support and received no real answers other then constant excuses. We finally were told by the CEO of our local provider that they were simply overloaded with new customers that they couldnt handle. Now over 1.5 months later, we are still faced with at least 2 outages/week, and no real answers as to when it will be fixed. In addition, our modem needs to be re-set at least 2-3 times daily, which is not typical of dsl modems. Omnicity's customer support is simply the WORST support we have every dealt with. On average, expect to spend at least 30-40 mins on hold, then only to be answered by a switchboard operater who tells you there are no available technitions. WHen she asks if you would like them to return your call, don't waste your time. After 6 so-called return calls we were supposed to receive, we have yet to receive one. Omnicity is a good service when it's actually working properly. Otherwise, it's a total waste of time and money. They have a lot of work to do.
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