Review by Gilitar 
UPDATED: 240 days ago
member for 7.7 years, 1107 visits, last login: 78 days ago
 Mobile,Mobile,AL
 $38 per month
 about 3 days
 AT&T
 "Reliable connection"
 "AT&T is overcharging legacy Bellsouth customers"
 "If you live in the southeast look elsewhere if you can."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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PRICING
Well, it's been a year since the merger and AT&T STILL hasn't aligned dsl pricing with their existing pricing. In effect AT&T is mistreating old Bellsouth customers by charging them more for the same services that AT&T charges less for in all other areas of the country. There is no excuse for this. We keep hearing that it takes time to get everyone on the same system, but that is plain BS. All they need to do is change the pricing of the tiers within the system that we are currently on. In fact they could do it overnight if they wanted to. For this reason I now give AT&T a one on value for money.
Reliability
AT&T has had issues with DNS that has led to outages for the entire southeast. For this reason I am moving the reliability from five to four. Overall service is still very reliable.
Tech Support
Recently when AT&T had and outage I called to get support and got a message saying that call volume was extremely high and that I would need to call back. For this reason I am moving tech support from three to two.
Bottom line: The merger seems to be hurting the level of service.
Followup comments:  philipsj
join:2002-01-21
Columbia, SC
 ·AT&T Southeast
| Quality going down!! I had pretty good service with BellSouth for several years. However, since the merger, I have had significant DNS problems, problems with excessive latency, problems sending mail, and a general decline in speed and QOS. When calling tech support, if I have gotten to speak to a person, it has been someone in India, who could barely speak English, and was unable to answer any technical questions -- he would only follow a script.
Definitely a decline in the overall product and service!!. | |
| matt498
join:2006-07-31
Manor, GA
| Biggest reason AT&T/Bellsouth is still charging more I understand where most people are coming from on this subject. But most people are in the dark trying to nick-pick everything AT&T is doing. Even though Bellsouth has been bought for a year doesn't mean everything has been converted yet. The biggest reason AT&T/Bellsouth is still charging more is because they provide you more overhead speed on your downstream rate. For example with 3meg BST gives you 3550Kbps, as AT&T/SBC gives you just 3meg. That's why their 3meg runs slower than BST's. BST gives you 550Kbps overhead to give you an actual 3meg speed. And with 6meg they actually let you sync up at 8128Kbps and it really lets you surf over 6meg. So when you complain about the price, just think about that. But when they change the price, I can't promise they will change your speed. So the next time your complaining you will be complaining about your speed. Some people are never satisfied no matter what is going on. | |
|  | Gilitar
join:2000-11-20
Mobile, AL | Re: Biggest reason AT&T/Bellsouth is still charging more I'd be plenty happy trading 550Kbps for $13 a month. | |
| | | Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| Re: Biggest reason AT&T/Bellsouth is still charging more said by Gilitar :I'd be plenty happy trading 550Kbps for $13 a month. If you can't afford FastAccess DSL Xtreme 3.0 at $37.95 then you can always downgrade to FastAccess DSL Lite 768 at $19.95 and trade 2240Kbps for $18.00 a month. That would be even five more dollars that you could keep each month. | |
| | | | Gilitar
join:2000-11-20
Mobile, AL
·AT&T Southeast
| Re: Biggest reason AT&T/Bellsouth is still charging more said by Airwolf7 :said by Gilitar :I'd be plenty happy trading 550Kbps for $13 a month. If you can't afford FastAccess DSL Xtreme 3.0 at $37.95 then you can always downgrade to FastAccess DSL Lite 768 at $19.95 and trade 2240Kbps for $18.00 a month. That would be even five more dollars that you could keep each month. Yeah thanks for the recommendation. Can I have some of that death star kool-aid you're drinking? | |
| | | | | Airwolf7
Premium
join:2004-12-12
Franklin, KY | Re: Biggest reason AT&T/Bellsouth is still charging more What flavor would you like?
I will give you this much, I think Ultra needs to move down about $7.00, Xtreme 3.0 down about $5.00, and Xtreme 6.0 stays the same at $42.95 but sync at 8192/896 with with no speed shaping. | |
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