Review by sousademiami  UPDATED: 1.4 years ago member for 6.7 years, 2211 visits, last login: 1 days ago
Miami,Miami-Dade,FL
$47 per month
about 10 days
"Relatively reliable connection"
"Bad customer support"
"Worth it as long as you don't need customer support"
| Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money: (ratings match consensus)
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Ordered the service early in January of 2003. The install kit arrived five days later. Unfortunately that was not the day my service became functional. After several hour-plus long phone calls to tech support they finally agreed with me that the line would need to be checked, and maybe the problem was on their end. It was. It's too bad they don't believe in the motto "the customer is always right" because it would have saved me a very large headache. Aside from the initial problem, and one more a few months later, which was about the same, the service has been reliable with almost no downtime.
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