Review by ricep5 
UPDATED: 1.1 years ago
member for 8 years, 1185 visits, last login: 3 days ago
 Jacksonville,Duval,FL
 $42 per month (12 month contract)
 about 5 days
 "Self Provision Works"
 "No one knows what the true costs are"
 "Alternative access for now"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I am looking at dropping Clearwire (wireless ISP) and lined up BS DSL as a replacement.
Used self provision and ordering on website. Did online chat with rep. Couldn't provide any information on what the fees or taxes would be. $75 dollar rebate on Westell modem. $75 service credit after 30 days of service, plus a Napster/MP3 player. (not a biggie for me)
The modem took a few tries to "take". Called support and the password was showing as 'blank' and wouldn't log in. Resolved in less than 5 minutes.
Performance is so-so. 1.2Mbps on a service rated at 1.5Mbps. BS Tech suggested placing DSL filters on all phones in house attached to line. The Westell is reporting a signal loss on the downstream side.
Will be performing a VoIP test and failover test (Comcast is my primary) in the next few weeks. BS says I am 6Mbps capable. After I fix the line loss I may look into it.
Update 1/5/05
Service has been stable and reliable. Have moved ATT/CV phone over to the DSL and it has no issues. Filters added 1dB of signal on the downstream side. Download speed is holding at around 1.2 ~ 1.3Mbps. Since Comcast is my primary this isn't a problem. But I will be looking for a better dual WAN router/firewall soon.
Update 11/2/2006
Discontinued the service. Never got the perks offered at sign up. Customer service said I had to go get them, though she didn't and no one else knew how to do that. Services worked except during thunderstorms when it would hang the DSL modem. Tried it and moved on.
Followup comments:  
Agent Simmons
@nc.charter
| filters filters drop signal by 20db per hop (or connection) don't don't connect more filters unless you have to prevent noise on your phone lines... check your advanced diagnostics to make sure your signal to noise ratio is about 50% to 100%... if it isn't, call Tech support, have them get their suporvisor and then ask for DSG to try a noise test profile... it wont fix anything but it may tell you weather or not EMI/RFI is to blame | |
|  | weedahoe
join:2003-09-14
Duluth, GA
 ·AT&T Southeast
| Re: filters said by Agent Simmons :
filters drop signal by 20db per hop (or connection) don't don't connect more filters unless you have to prevent noise on your phone lines... check your advanced diagnostics to make sure your signal to noise ratio is about 50% to 100%... if it isn't, call Tech support, have them get their suporvisor and then ask for DSG to try a noise test profile... it wont fix anything but it may tell you weather or not EMI/RFI is to blame
20dB per connection huh? So basically those people with 4-6 phones on more are have 80-120dB loss right? Well, here are my line stats from the Management and Diagnostic Console in my 2wire..........
Current Rate: 3552 kbs 384 kbs
Max Rate: 4480 kbs 956 kbs
Current Connection:
Current Noise Margin 13.0 dB 18.0 dB
Current Attenuation 50.0 dB 31.0 dB
Current Output Power 4.4 dB 1.8 dB
So here is what it tells me, my noise margins are my signal strength. The higher it is the better it is. Kinda like signal bars on a cell phone. The higher the bars are on a cell phone the less battery it uses to push/recieve the signal. So the higher my noise margins are means the more consistant and stable my connection is as well as ensuring I will get speeds relative to my provisioning, in this case 3552*384 which I usually lock on at about 2.8-2.9 down with 330-350 up.
This person who started the thread sounds smart enough not to believe that each filter connected in the home will "drop signal by 20db per hop (or connection)"
Being a math and engineering student with strong electrical and mechanical background, my common sense tells me this isnt even correct. I could post the before and after tests results using an O-score and Fluke DMM on my line at home but just believe me when and take my word for it when I say that isnt it.
I am not doubting a physical issue. Whether it is inside wiring or wiring outside there is no way of knowing as there isnt enough info to go off of. The thread starter doesnt even say how much on the downside his Westell is reporting as a loss. He does say he is getting 1.2 out of 1.5 which sound NORMAL to me. You are not going to get 1.5 with that provisioning of 1.5*256. I would say 1.1 - 1.3 is normal. But maybe he/she will post more info to off of. | |
| | | ricep5
Premium
join:2000-08-07
Jacksonville, FL | Re: filters On the downstream the S/N is 17 and Line Attentuation is 22. Prior to the filters the S/N was 16.
On the upstream its 22 & 16 respectively. The filters did not impact upstream stats. | |
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graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL | Overhead Service provisioned 1.5m/256k will, at best case, only be 87% of that at the TCP/IP layer due to overhead. Therefore, your 1.2-1.3m is right in line with that. | |
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